Chaport vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 64) and fewer integrations (7 vs 15). Starting price: Chaport at $29/mo vs JivoChat at $28/mo. Chaport has 55 unique features while JivoChat has 62 unique features, with 2 features in common.
| Chaport | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 64 |
| AI-Powered Features | 3 | 5 |
| Starting Price | $29/mo | $28/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 15 |
| Shared Features | 2 | |
| Shared Integrations | 5 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Chaport | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Alerts (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Notifications |
Analytics (1 vs 6)
| Feature | Chaport | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor Behavior Tracking | ||
| Visitor IP and Location Information |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Application (0 vs 3)
| Feature | Chaport | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (7 vs 4)
| Feature | Chaport | JivoChat |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Status Auto-Toggle |
CRM (0 vs 1)
| Feature | Chaport | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (3 vs 1)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Multi-agent Chat Support | ||
| Shared Saved Replies |
Communication (0 vs 8)
| Feature | Chaport | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 2)
| Feature | Chaport | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Custom Fields | ||
| Customizable Chat Widget | ||
| Widget Customization |
Data Management (3 vs 1)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat History Storage | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Direct Chat Link |
Engagement (0 vs 3)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Feedback (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat Ratings |
Integration (2 vs 4)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 3)
| Feature | Chaport | JivoChat |
|---|---|---|
| Auto-Invitations | ||
| Contact Collection Forms | ||
| Email Request | ||
| Offline Contact Form | ||
| Pre-Chat Form | ||
| Pre-chat Forms |
Localization (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 4)
| Feature | Chaport | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (4 vs 5)
| Feature | Chaport | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Moderation (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Organization (0 vs 2)
| Feature | Chaport | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Chaport | JivoChat |
|---|---|---|
| Telephony Plus |
Platform (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 4)
| Feature | Chaport | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Saved Replies | ||
| Search | ||
| Spelling Checker | ||
| Typing Insights |
Reporting (0 vs 1)
| Feature | Chaport | JivoChat |
|---|---|---|
| Export Reports to Excel |
Responsive Design (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 5)
| Feature | Chaport | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| SSL Encryption | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Self-Service (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Knowledge Base |
Social Media (0 vs 2)
| Feature | Chaport | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Team Management (3 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | JivoChat |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (55)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Live Chat
+ 35 more unique features
Only in JivoChat (62)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Multi-agent Chat Support
Callback Feature
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
Live Chat for Websites
+ 42 more unique features
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