Chaport vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 63) and more integrations (7 vs 6). Starting price: Chaport at $29/mo vs Helpshift at $50/mo. Chaport has 56 unique features while Helpshift has 62 unique features, with 1 features in common.
| Chaport | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 63 |
| AI-Powered Features | 3 | 17 |
| Starting Price | $29/mo | $50/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 12)
| Feature | Chaport | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Alerts (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Notifications |
Analytics (1 vs 7)
| Feature | Chaport | Helpshift |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 3)
| Feature | Chaport | Helpshift |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Status Auto-Toggle |
Channels (0 vs 10)
| Feature | Chaport | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Collaboration (3 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 1)
| Feature | Chaport | Helpshift |
|---|---|---|
| Announcements |
Compliance (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 1)
| Feature | Chaport | Helpshift |
|---|---|---|
| Branding & Customization | ||
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 2)
| Feature | Chaport | Helpshift |
|---|---|---|
| Chat Ratings | ||
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (2 vs 1)
| Feature | Chaport | Helpshift |
|---|---|---|
| REST & JavaScript API | ||
| REST API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 3)
| Feature | Chaport | Helpshift |
|---|---|---|
| Async Messaging | ||
| Emoji Support | ||
| Live Messaging | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts | ||
| Social Messaging |
Moderation (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notifications (0 vs 1)
| Feature | Chaport | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Platform (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 1)
| Feature | Chaport | Helpshift |
|---|---|---|
| Quick Replies | ||
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Mobile-Friendly Chat Widget |
Routing (0 vs 3)
| Feature | Chaport | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 2)
| Feature | Chaport | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center | ||
| Knowledge Base |
Services (0 vs 6)
| Feature | Chaport | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (0 vs 5)
| Feature | Chaport | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (3 vs 4)
| Feature | Chaport | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Operator Roles | ||
| Smart Views | ||
| Team Roles & Permissions | ||
| Teams | ||
| Working Hours |
Ticketing (0 vs 1)
| Feature | Chaport | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Training (1 vs 0)
| Feature | Chaport | Helpshift |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (56)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 36 more unique features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
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