Chaport vs Gorgias
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 34). Starting price: Chaport at $29/mo vs Gorgias at $10/mo. Chaport has 56 unique features while Gorgias has 33 unique features, with 1 features in common.
| Chaport | Gorgias | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 34 |
| AI-Powered Features | 3 | 10 |
| Starting Price | $29/mo | $10/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 7 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Chaport | Gorgias |
|---|---|---|
| AI Agent | ||
| AI Agent FAQ Resolution | ||
| AI Order Editing | ||
| AI Returns & Refunds | ||
| Customized Tone of Voice |
Administration (0 vs 1)
| Feature | Chaport | Gorgias |
|---|---|---|
| Team Management |
Alerts (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Notifications |
Analytics (1 vs 4)
| Feature | Chaport | Gorgias |
|---|---|---|
| Live Monitoring | ||
| Revenue Statistics | ||
| Satisfaction Survey | ||
| Support Performance Analytics | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 2)
| Feature | Chaport | Gorgias |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Macros | ||
| Rules | ||
| Status Auto-Toggle |
Collaboration (3 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Chat Ratings |
Integration (2 vs 2)
| Feature | Chaport | Gorgias |
|---|---|---|
| 100+ Integrations | ||
| REST & JavaScript API | ||
| Shopify Integration | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Multilingual Chat Widget |
Marketing (0 vs 1)
| Feature | Chaport | Gorgias |
|---|---|---|
| Marketing Suite |
Messaging (4 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales (0 vs 3)
| Feature | Chaport | Gorgias |
|---|---|---|
| Dynamic Discounts | ||
| Product Recommendations | ||
| Shopping Assistant |
Security (1 vs 1)
| Feature | Chaport | Gorgias |
|---|---|---|
| SSL Encryption | ||
| SSO Integration |
Self-Service (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Knowledge Base |
Support (0 vs 15)
| Feature | Chaport | Gorgias |
|---|---|---|
| Assignment | ||
| Dedicated Email Server | ||
| Email Support | ||
| Help Center | ||
| Helpdesk | ||
| Live Chat | ||
| Omnichannel Support | ||
| Routing | ||
| SMS Support | ||
| Social Media Support | ||
| Support Suite | ||
| Unified Conversation View | ||
| Views | ||
| Voice Support | ||
| WhatsApp Support |
Team Management (3 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Gorgias |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (56)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 36 more unique features
Only in Gorgias (33)
Team Management
AI Agent
AI Agent FAQ Resolution
AI Order Editing
AI Returns & Refunds
Customized Tone of Voice
Live Monitoring
Revenue Statistics
Satisfaction Survey
Support Performance Analytics
Macros
Rules
100+ Integrations
Shopify Integration
Marketing Suite
Dynamic Discounts
Product Recommendations
Shopping Assistant
SSO Integration
Assignment
+ 13 more unique features
Want to build your own alternative to Chaport or Gorgias?
Analyze it with Reap