Chaport vs Freshcaller
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 47) and more integrations (7 vs 2). Starting price: Chaport at $29/mo vs Freshcaller at $15/mo. Chaport has 57 unique features while Freshcaller has 47 unique features, with 0 features in common.
| Chaport | Freshcaller | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 47 |
| AI-Powered Features | 3 | 6 |
| Starting Price | $29/mo | $15/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI & Automation (0 vs 3)
| Feature | Chaport | Freshcaller |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
Agent Management (0 vs 3)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Alerts (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 9)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Advanced Reports | ||
| Agent Availability Report | ||
| Basic Reports | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| Live Dashboards | ||
| On-Demand Reports | ||
| Pre-built Reports | ||
| Reports | ||
| Service Level Monitoring |
Automation (7 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
CRM Features (0 vs 2)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (0 vs 1)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Custom Greetings |
Call Management (0 vs 3)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (0 vs 9)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (0 vs 2)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Collaboration (3 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 1)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Inbox |
Compliance (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Chat Ratings |
Integration (2 vs 1)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Omnichannel Integration | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notifications (0 vs 1)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Desktop Notifications |
Platform (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Recording & Compliance (0 vs 4)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Responsive Design (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Knowledge Base |
Supervision & Coaching (0 vs 2)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Team Collaboration (0 vs 1)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Remote-Ready Workforce |
Team Management (3 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Telephony (0 vs 5)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Training (1 vs 0)
| Feature | Chaport | Freshcaller |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Freshcaller (47)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Custom Reports
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
+ 27 more unique features
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