Chaport vs Five9
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 53) and fewer integrations (7 vs 13). Starting price: Chaport at $29/mo vs Five9 at $119/mo. Chaport has 57 unique features while Five9 has 53 unique features, with 0 features in common.
| Chaport | Five9 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 53 |
| AI-Powered Features | 3 | 13 |
| Starting Price | $29/mo | $119/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 7 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Chaport | Five9 |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Gamification |
Agent Tools (0 vs 2)
| Feature | Chaport | Five9 |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Alerts (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Notifications |
Analytics (1 vs 8)
| Feature | Chaport | Five9 |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle | ||
| Workflow Automation |
Channels (0 vs 6)
| Feature | Chaport | Five9 |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Collaboration (3 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Extra Storage | ||
| GDPR Compliance |
Contact Center Operations (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Blended Inbound/Outbound |
Core Messaging (3 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customer Experience (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Customer Journey Mapping |
Customization (2 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Development (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| APIs & SDKs |
Digital Engagement (0 vs 2)
| Feature | Chaport | Five9 |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Distribution (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Chat Ratings |
Governance (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| AI Trust & Governance |
Infrastructure (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Geo Redundancy |
Integration (2 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Integrations (0 vs 2)
| Feature | Chaport | Five9 |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Lead Generation (3 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 3)
| Feature | Chaport | Five9 |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Messaging (4 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Outbound (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Dialer |
Payment Processing (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Secure Pay |
Platform (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality & Compliance (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (0 vs 2)
| Feature | Chaport | Five9 |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Responsive Design (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| SSL Encryption |
Security & Compliance (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (1 vs 2)
| Feature | Chaport | Five9 |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) | ||
| Knowledge Base |
Services (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Five9 Professional Services |
Support Services (0 vs 3)
| Feature | Chaport | Five9 |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (3 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Five9 |
|---|---|---|
| Supervision |
Voice (0 vs 1)
| Feature | Chaport | Five9 |
|---|---|---|
| Five9 Global Voice |
Workforce Management (0 vs 2)
| Feature | Chaport | Five9 |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
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