Chaport vs Drift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 40) and fewer integrations (7 vs 30). Starting price: Chaport at $29/mo vs Drift at $50/mo. Chaport has 53 unique features while Drift has 36 unique features, with 4 features in common.
| Chaport | Drift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 40 |
| AI-Powered Features | 3 | 12 |
| Starting Price | $29/mo | $50/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 7 | 30 |
| Shared Features | 4 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Chaport | Drift |
|---|---|---|
| AI Chatbots | ||
| Sentiment Analysis |
Alerts (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Notifications |
Analytics (1 vs 9)
| Feature | Chaport | Drift |
|---|---|---|
| Advanced Reporting | ||
| Bot Analytics | ||
| Chat Transcript Export | ||
| Conversation History | ||
| Conversation Intelligence | ||
| Conversation Search | ||
| Drift Engagement Score | ||
| Visitor Behavior Tracking | ||
| Visitor Identification | ||
| Visitor Insights |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Collaboration (3 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies | ||
| Team Collaboration |
Communication (0 vs 4)
| Feature | Chaport | Drift |
|---|---|---|
| Live Chat | ||
| Offline Message | ||
| Persistent Chat | ||
| Video Meetings |
Compliance (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 2)
| Feature | Chaport | Drift |
|---|---|---|
| Custom Branding | ||
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Developer (0 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| API Access |
Distribution (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Chat Ratings |
Integration (2 vs 3)
| Feature | Chaport | Drift |
|---|---|---|
| CRM Sync | ||
| Email Integration | ||
| REST & JavaScript API | ||
| Webhooks | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| Multi-language Support | ||
| Multilingual Chat Widget |
Marketing (0 vs 3)
| Feature | Chaport | Drift |
|---|---|---|
| Account-Based Marketing | ||
| Content Recommendations | ||
| Targeted Conversations |
Messaging (4 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Mobile (0 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| Mobile App |
Moderation (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notifications (0 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| Real-time Notifications |
Platform (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| Canned Responses | ||
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales (0 vs 5)
| Feature | Chaport | Drift |
|---|---|---|
| Conversation Routing Rules | ||
| Lead Qualification Bot | ||
| Lead Routing | ||
| Lead Scoring | ||
| Playbooks |
Scheduling (0 vs 1)
| Feature | Chaport | Drift |
|---|---|---|
| Meeting Scheduling |
Security (1 vs 5)
| Feature | Chaport | Drift |
|---|---|---|
| Audit Logs | ||
| GDPR Compliance | ||
| Role-Based Access Control | ||
| SOC 2 Certified | ||
| SSL Encryption | ||
| SSO Integration |
Self-Service (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Drift |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (53)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
File Sending
Multi-Channel Messaging
+ 33 more unique features
Only in Drift (36)
AI Chatbots
Sentiment Analysis
Advanced Reporting
Bot Analytics
Chat Transcript Export
Conversation History
Conversation Intelligence
Conversation Search
Drift Engagement Score
Visitor Identification
Visitor Insights
Team Collaboration
Offline Message
Persistent Chat
Video Meetings
Custom Branding
API Access
CRM Sync
Webhooks
Multi-language Support
+ 16 more unique features
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