Chaport vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 131) and fewer integrations (7 vs 12). Starting price: Chaport at $29/mo vs Comm100 at $39/mo. Chaport has 52 unique features while Comm100 has 126 unique features, with 5 features in common.
| Chaport | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 131 |
| AI-Powered Features | 3 | 6 |
| Starting Price | $29/mo | $39/mo |
| Pricing Tiers | 3 | 15 |
| Integrations | 7 | 12 |
| Shared Features | 5 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Chaport | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA |
Alerts (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Notifications |
Analytics (1 vs 22)
| Feature | Chaport | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Authentication (0 vs 3)
| Feature | Chaport | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (7 vs 1)
| Feature | Chaport | Comm100 |
|---|---|---|
| Assignment Rules | ||
| Auto End Chats | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Collaboration (3 vs 1)
| Feature | Chaport | Comm100 |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Internal Notes | ||
| Shared Saved Replies |
Communication (0 vs 9)
| Feature | Chaport | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (1 vs 3)
| Feature | Chaport | Comm100 |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| GDPR Compliance | ||
| Restricted Words |
Core Messaging (3 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 6)
| Feature | Chaport | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Fields | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button | ||
| Widget Customization |
Data Collection (0 vs 4)
| Feature | Chaport | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (3 vs 2)
| Feature | Chaport | Comm100 |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript Export | ||
| Chat Transcript to Email | ||
| Contact Management |
Deployment (0 vs 2)
| Feature | Chaport | Comm100 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Distribution (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Direct Chat Link |
Efficiency (0 vs 7)
| Feature | Chaport | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (0 vs 4)
| Feature | Chaport | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (1 vs 1)
| Feature | Chaport | Comm100 |
|---|---|---|
| Chat Ratings | ||
| Visitor Rating |
Integration (2 vs 3)
| Feature | Chaport | Comm100 |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 10)
| Feature | Chaport | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | Chaport | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Messaging (4 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Mobile (0 vs 4)
| Feature | Chaport | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Moderation (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notifications (0 vs 2)
| Feature | Chaport | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | Chaport | Comm100 |
|---|---|---|
| Queue Management |
Personalization (0 vs 8)
| Feature | Chaport | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Platform (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Mobile-Friendly Chat Widget |
Routing (0 vs 7)
| Feature | Chaport | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (1 vs 7)
| Feature | Chaport | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| SSL Encryption | ||
| TLS Encryption |
Self-Service (1 vs 2)
| Feature | Chaport | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (0 vs 5)
| Feature | Chaport | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (0 vs 3)
| Feature | Chaport | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Team Management (3 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Tools (0 vs 2)
| Feature | Chaport | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
Training (1 vs 0)
| Feature | Chaport | Comm100 |
|---|---|---|
| Supervision |
UX (0 vs 5)
| Feature | Chaport | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Chaport (52)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Multi-Channel Messaging
+ 32 more unique features
Only in Comm100 (126)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 106 more unique features
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