Chaport vs Cisco Contact Center
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 16) and more integrations (7 vs 4). Starting price: Chaport at $29/mo vs Cisco Contact Center at Contact Sales. Chaport has 57 unique features while Cisco Contact Center has 16 unique features, with 0 features in common.
| Chaport | Cisco Contact Center | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 16 |
| AI-Powered Features | 3 | 3 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 7 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| AI-Powered Cognitive Agent Experiences | ||
| Intelligent Customer Journeys | ||
| Webex Contact Center AI |
Alerts (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Architecture (0 vs 1)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Open Flexible Cloud Architecture |
Automation (7 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Collaboration (3 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Deployment (0 vs 5)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Cisco Unified Contact Center Enterprise | ||
| Cisco Unified Contact Center Express | ||
| Cloud Contact Center | ||
| Webex Contact Center | ||
| Webex Contact Center Enterprise |
Distribution (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Chat Ratings |
Integration (2 vs 1)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Application Integrations | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Licensing (0 vs 2)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Cisco Collaboration Flex Plan | ||
| Cisco Flex Plan for Contact Center |
Localization (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Multilingual Chat Widget |
Management (0 vs 1)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Seamless Management and User Experiences |
Messaging (4 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Knowledge Base |
Support (0 vs 2)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Technical Support | ||
| Training & Certification |
Team Management (3 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Supervision |
Workforce Management (0 vs 1)
| Feature | Chaport | Cisco Contact Center |
|---|---|---|
| Webex Workforce Optimization |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Cisco Contact Center (16)
AI-Powered Cognitive Agent Experiences
Intelligent Customer Journeys
Webex Contact Center AI
Open Flexible Cloud Architecture
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Express
Cloud Contact Center
Webex Contact Center
Webex Contact Center Enterprise
Application Integrations
Cisco Collaboration Flex Plan
Cisco Flex Plan for Contact Center
Seamless Management and User Experiences
Technical Support
Training & Certification
Webex Workforce Optimization
View Chaport details View Cisco Contact Center details Chaport alternatives Cisco Contact Center alternatives
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