Chaport vs ChatBot by Text
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 80) and more integrations (7 vs 2). Starting price: Chaport at $29/mo vs ChatBot by Text at $25/mo. Chaport has 55 unique features while ChatBot by Text has 78 unique features, with 2 features in common.
| Chaport | ChatBot by Text | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 80 |
| AI-Powered Features | 3 | 21 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 7 | 2 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 20)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| AI Agent | ||
| AI Agent Resolutions | ||
| AI Avatars | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| Chat Summary | ||
| Chat Topics Insights | ||
| Context-aware Responses | ||
| Conversation History for Copilot | ||
| Custom Instructions | ||
| Human Takeover | ||
| Multilingual Support | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions |
Alerts (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Notifications |
Analytics (1 vs 6)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Advanced Reporting | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Visitor Behavior Tracking | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 6)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Assignment Rules | ||
| Automated Assignment | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| No-code Workflow Editor | ||
| Smart Chat Routing | ||
| Status Auto-Toggle | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
CRM (0 vs 3)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Customer Details | ||
| Customer List | ||
| First-party Data Collection |
Collaboration (3 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 9)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Handoff to Human | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Multichannel Communication | ||
| Website Chat Widget |
Compliance (1 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Consent Management | ||
| Data Processing Configuration | ||
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Advanced Widget Customization | ||
| Custom Fields | ||
| White-label Website Widget | ||
| Widget Customization |
Data Management (3 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email | ||
| Unlimited Chat History |
Distribution (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Direct Chat Link |
Email Management (0 vs 3)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates | ||
| Team Reply Addresses |
Feedback (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Ratings |
Integration (2 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| API Calls | ||
| MCP Server | ||
| REST & JavaScript API | ||
| Zapier Integration |
Knowledge Management (0 vs 3)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Lead Generation (3 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Auto-Invitations | ||
| Contact Form | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Multilingual Chat Widget |
Marketing (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Campaigns |
Messaging (4 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Organization (0 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Platform (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 4)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Canned Responses | ||
| Private Chat Canned Responses | ||
| Saved Replies | ||
| Search | ||
| Shared Chat Canned Responses | ||
| Text App for Desktop | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales (0 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Cross-sell & Upsell | ||
| Lead Generation |
Security (1 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Audit Logs | ||
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Knowledge Base |
Service Management (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Service Level Agreements (SLAs) |
Support (0 vs 5)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Legal Assistance | ||
| Security Assistance | ||
| Software Engineer Support |
Team Collaboration (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Internal Notes |
Team Management (3 vs 3)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Supervision | ||
| Operator Roles | ||
| Team Member Chat Takeover | ||
| Teams | ||
| Working Hours |
Ticketing (0 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Training (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (55)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Live Chat
+ 35 more unique features
Only in ChatBot by Text (78)
AI Agent
AI Agent Resolutions
AI Avatars
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
Chat Summary
Chat Topics Insights
Context-aware Responses
Conversation History for Copilot
Custom Instructions
Human Takeover
Multilingual Support
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Language Detection
Ticket Summary
Tone of Voice
UX Personalization
+ 58 more unique features
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