Chaport vs ChatBot by Text
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 83) and more integrations (7 vs 6). Starting price: Chaport at $29/mo vs ChatBot by Text at $25/mo. Chaport has 55 unique features while ChatBot by Text has 81 unique features, with 2 features in common.
| Chaport | ChatBot by Text | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 83 |
| AI-Powered Features | 3 | 26 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 7 | 6 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 14)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| AI Agent | ||
| AI Canned Reply Suggestions | ||
| AI Copilot | ||
| AI Text Editing | ||
| AI-Generated Responses | ||
| Chat Summary | ||
| Context-Aware Responses | ||
| Conversation History | ||
| Custom Instructions | ||
| MCP Server | ||
| Reply Suggestions | ||
| Similar Ticket Suggestions | ||
| Tag Suggestions | ||
| Ticket Summary |
Alerts (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Notifications |
Analytics (1 vs 8)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| AI Resolutions Tracking | ||
| Advanced Reporting | ||
| Chat Topics Insights | ||
| Conversation Rating | ||
| Custom Dashboards | ||
| Message Delivery Tracking | ||
| Visitor Behavior Tracking | ||
| Visitor Tracking | ||
| Website Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 7)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Assignment Rules | ||
| Automated Ticket Assignment | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| No-Code Workflow Builder | ||
| Smart Chat Routing | ||
| Status Auto-Toggle | ||
| Ticket Language Detection | ||
| Ticketing Rules | ||
| Workflow Templates | ||
| Workflows |
Channels (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Multichannel Communication |
Chat Management (0 vs 11)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Canned Responses | ||
| Chat Transfer | ||
| Download Transcript | ||
| Email Transcripts | ||
| File Sharing | ||
| Manual Chat Routing | ||
| Message Sneak Peek | ||
| Private Chat Canned Responses | ||
| Shared Chat Canned Responses | ||
| Team Canned Responses | ||
| Team Member Chat Takeover |
Collaboration (3 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 5)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Advanced Widget Customization | ||
| Brand Voice Customization | ||
| Custom Fields | ||
| Team Reply Addresses | ||
| Tone of Voice Selection | ||
| White-Label Website Widget | ||
| Widget Customization |
Data Management (3 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email | ||
| Unlimited Chat History |
Distribution (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Direct Chat Link |
Email Management (0 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Forwarding Addresses | ||
| Multiple Email Templates |
Enterprise (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Service Level Agreements (SLAs) |
Feedback (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Ratings |
Integration (2 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| API Access | ||
| REST & JavaScript API | ||
| Zapier Integration |
Knowledge Management (0 vs 3)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Knowledge Base Management | ||
| Knowledge Hub | ||
| Knowledge Sources |
Languages (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Multilingual Support |
Lead Generation (3 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Auto-Invitations | ||
| Contact Form | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Multilingual Chat Widget |
Marketing (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Campaigns |
Messaging (4 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Organization (0 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Tags | ||
| Ticket Tags |
Personalization (0 vs 3)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| AI Avatars | ||
| Customer Details Personalization | ||
| UX Personalization |
Platform (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales (0 vs 5)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Cross-Sell and Upsell | ||
| Discount Code Management | ||
| Lead Generation | ||
| Product Recommendations | ||
| Sales Detection |
Security (1 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Audit Logs | ||
| SSL Encryption | ||
| Security Assistance |
Self-Service (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Knowledge Base |
Support (0 vs 7)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| 24/7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding | ||
| Human Takeover | ||
| Legal Assistance | ||
| Software Engineer Support | ||
| Ticketing System |
Team Management (3 vs 4)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Chat Supervision | ||
| Internal Notes | ||
| Operator Roles | ||
| Shared Inbox | ||
| Teams | ||
| Working Hours |
Ticket Management (0 vs 2)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Ticket Priorities | ||
| Ticket Statuses |
Tools (0 vs 1)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Text App for Desktop |
Training (1 vs 0)
| Feature | Chaport | ChatBot by Text |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (55)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Live Chat
+ 35 more unique features
Only in ChatBot by Text (81)
AI Agent
AI Canned Reply Suggestions
AI Copilot
AI Text Editing
AI-Generated Responses
Chat Summary
Context-Aware Responses
Conversation History
Custom Instructions
MCP Server
Reply Suggestions
Similar Ticket Suggestions
Tag Suggestions
Ticket Summary
Advanced Reporting
AI Resolutions Tracking
Chat Topics Insights
Conversation Rating
Custom Dashboards
Message Delivery Tracking
+ 61 more unique features
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