Catalyst CS vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Catalyst CS offers fewer features (42 vs 57) and more integrations (30 vs 19). Starting price: Catalyst CS at $2000/mo vs Retently at $49/mo. Catalyst CS has 42 unique features while Retently has 57 unique features, with 0 features in common.
| Catalyst CS | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 57 |
| AI-Powered Features | 16 | 3 |
| Starting Price | $2000/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 10 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI Tools (7 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| AI Content Recommendation | ||
| AI Conversation Intelligence | ||
| AI Meeting Assistant | ||
| AI Recommendation Engine | ||
| Competitive Intelligence | ||
| NLP Sentiment Analysis | ||
| Standup Reports |
Analytics (8 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| AI Health Scoring | ||
| Account Mapping | ||
| Account Segmentation | ||
| Churn Prediction | ||
| Custom Dashboards | ||
| Export & Analytics | ||
| Predictive Analytics | ||
| ROI Calculator |
Analytics & Reporting (0 vs 13)
| Feature | Catalyst CS | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Playbook Automation | ||
| Survey Reminders | ||
| Webhook Events | ||
| Workflow Builder |
Collaboration (2 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Engagement Timeline | ||
| Team Collaboration |
Communication (2 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Call Recording Integration | ||
| Email Sequence Builder |
Customer Portal (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Customer Health Portal |
Customization (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| White Label Options |
Data (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Custom Fields |
Data Management (0 vs 5)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Developer (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| API & Webhooks |
Enablement (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Customer Training Module |
Feedback (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Customer Survey Module |
Feedback Management (0 vs 2)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (3 vs 1)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Billing Integration | ||
| Data Sync Engine | ||
| Knowledge Base Integration | ||
| REST API |
Localization (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Multi-language Support |
Management (2 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Goal Tracking | ||
| Team Capacity Planning |
Mobile (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Email & Slack Alerts |
Product Analytics (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Feature Adoption Tracking |
Productivity (2 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Bulk Actions | ||
| Task Management |
Reporting (1 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Customer Success Report |
Revenue (2 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Expansion Intelligence | ||
| Renewal Management |
Security (2 vs 0)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Audit Logs | ||
| SSO & SAML |
Survey Channels (0 vs 7)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Catalyst CS | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Catalyst CS | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Catalyst CS (42)
AI Content Recommendation
AI Conversation Intelligence
AI Meeting Assistant
AI Recommendation Engine
Competitive Intelligence
NLP Sentiment Analysis
Standup Reports
Account Mapping
Account Segmentation
AI Health Scoring
Churn Prediction
Custom Dashboards
Export & Analytics
Predictive Analytics
ROI Calculator
Playbook Automation
Workflow Builder
Engagement Timeline
Team Collaboration
Call Recording Integration
+ 22 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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