CallTools vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallTools offers fewer features (19 vs 64) and fewer integrations (2 vs 15). Starting price: CallTools at Contact Sales vs JivoChat at $28/mo. CallTools has 19 unique features while JivoChat has 64 unique features, with 0 features in common.
| CallTools | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 19 | 64 |
| AI-Powered Features | 0 | 5 |
| Starting Price | Contact Sales | $28/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 2 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | CallTools | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant |
Analytics (0 vs 6)
| Feature | CallTools | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | CallTools | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (2 vs 4)
| Feature | CallTools | JivoChat |
|---|---|---|
| Abundant Automations | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Redundant Redial Rules |
CRM (1 vs 1)
| Feature | CallTools | JivoChat |
|---|---|---|
| Built-In CRM | ||
| JivoChat CRM |
Call Management (1 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Improved Call Management |
Calling (1 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Web Phone |
Campaign Management (2 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Campaigns | ||
| Smarter Calling Lists |
Collaboration (0 vs 1)
| Feature | CallTools | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (0 vs 8)
| Feature | CallTools | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (3 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Caller ID Auditing | ||
| Number Details | ||
| Suppression Rules |
Contact Management (1 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Contact Toolbar |
Customization (0 vs 2)
| Feature | CallTools | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | CallTools | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | CallTools | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Inbound Management (1 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Queues |
Infrastructure (1 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Cloud Based Software |
Integration (2 vs 4)
| Feature | CallTools | JivoChat |
|---|---|---|
| Chat API | ||
| Dozens of Integrations | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Third Party Integrations |
Lead Generation (0 vs 3)
| Feature | CallTools | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (1 vs 4)
| Feature | CallTools | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Manager Seat Included | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | CallTools | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (1 vs 5)
| Feature | CallTools | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| SMS with Templates | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Monitoring (1 vs 0)
| Feature | CallTools | JivoChat |
|---|---|---|
| Call Reputation Monitoring |
Organization (0 vs 2)
| Feature | CallTools | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | CallTools | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | CallTools | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (1 vs 1)
| Feature | CallTools | JivoChat |
|---|---|---|
| Detailed History | ||
| Export Reports to Excel |
Security (0 vs 5)
| Feature | CallTools | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | CallTools | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Unique Features
Only in CallTools (19)
Abundant Automations
Redundant Redial Rules
Improved Call Management
Web Phone
Campaigns
Smarter Calling Lists
Caller ID Auditing
Number Details
Suppression Rules
Contact Toolbar
Built-In CRM
Queues
Cloud Based Software
Dozens of Integrations
Third Party Integrations
Manager Seat Included
SMS with Templates
Call Reputation Monitoring
Detailed History
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
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