CallTools vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallTools offers fewer features (19 vs 63) and fewer integrations (2 vs 6). Starting price: CallTools at Contact Sales vs Helpshift at $50/mo. CallTools has 19 unique features while Helpshift has 63 unique features, with 0 features in common.
| CallTools | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 19 | 63 |
| AI-Powered Features | 0 | 17 |
| Starting Price | Contact Sales | $50/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 2 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 12)
| Feature | CallTools | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
Analytics (0 vs 7)
| Feature | CallTools | Helpshift |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Automation (2 vs 3)
| Feature | CallTools | Helpshift |
|---|---|---|
| Abundant Automations | ||
| Custom Bots & Automation | ||
| Issue Automation | ||
| Redundant Redial Rules | ||
| SLA Management |
CRM (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Built-In CRM |
Call Management (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Improved Call Management |
Calling (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Web Phone |
Campaign Management (2 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Campaigns | ||
| Smarter Calling Lists |
Channels (0 vs 10)
| Feature | CallTools | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (0 vs 1)
| Feature | CallTools | Helpshift |
|---|---|---|
| Announcements |
Compliance (3 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Caller ID Auditing | ||
| Number Details | ||
| Suppression Rules |
Contact Management (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Contact Toolbar |
Customization (0 vs 1)
| Feature | CallTools | Helpshift |
|---|---|---|
| Branding & Customization |
Feedback (0 vs 2)
| Feature | CallTools | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Inbound Management (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Queues |
Infrastructure (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Cloud Based Software |
Integration (2 vs 1)
| Feature | CallTools | Helpshift |
|---|---|---|
| Dozens of Integrations | ||
| REST API | ||
| Third Party Integrations |
Management (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Manager Seat Included |
Messaging (1 vs 3)
| Feature | CallTools | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| SMS with Templates | ||
| Social Messaging |
Monitoring (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Call Reputation Monitoring |
Notifications (0 vs 1)
| Feature | CallTools | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Productivity (0 vs 1)
| Feature | CallTools | Helpshift |
|---|---|---|
| Quick Replies |
Reporting (1 vs 0)
| Feature | CallTools | Helpshift |
|---|---|---|
| Detailed History |
Routing (0 vs 3)
| Feature | CallTools | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Self-Service (0 vs 2)
| Feature | CallTools | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | CallTools | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (0 vs 5)
| Feature | CallTools | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Management (0 vs 4)
| Feature | CallTools | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (0 vs 1)
| Feature | CallTools | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in CallTools (19)
Abundant Automations
Redundant Redial Rules
Improved Call Management
Web Phone
Campaigns
Smarter Calling Lists
Caller ID Auditing
Number Details
Suppression Rules
Contact Toolbar
Built-In CRM
Queues
Cloud Based Software
Dozens of Integrations
Third Party Integrations
Manager Seat Included
SMS with Templates
Call Reputation Monitoring
Detailed History
Only in Helpshift (63)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 43 more unique features
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