CallTools vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallTools offers fewer features (19 vs 131) and fewer integrations (2 vs 12). Starting price: CallTools at Contact Sales vs Comm100 at $39/mo. CallTools has 19 unique features while Comm100 has 131 unique features, with 0 features in common.
| CallTools | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 19 | 131 |
| AI-Powered Features | 0 | 6 |
| Starting Price | Contact Sales | $39/mo |
| Pricing Tiers | 0 | 15 |
| Integrations | 2 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | CallTools | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA |
Analytics (0 vs 22)
| Feature | CallTools | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Authentication (0 vs 3)
| Feature | CallTools | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (2 vs 1)
| Feature | CallTools | Comm100 |
|---|---|---|
| Abundant Automations | ||
| Auto End Chats | ||
| Redundant Redial Rules |
CRM (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Built-In CRM |
Call Management (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Improved Call Management |
Calling (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Web Phone |
Campaign Management (2 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Campaigns | ||
| Smarter Calling Lists |
Collaboration (0 vs 1)
| Feature | CallTools | Comm100 |
|---|---|---|
| Internal Notes |
Communication (0 vs 9)
| Feature | CallTools | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (3 vs 3)
| Feature | CallTools | Comm100 |
|---|---|---|
| Audit Logs | ||
| Caller ID Auditing | ||
| Credit Card Masking | ||
| Number Details | ||
| Restricted Words | ||
| Suppression Rules |
Contact Management (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Contact Toolbar |
Customization (0 vs 6)
| Feature | CallTools | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (0 vs 4)
| Feature | CallTools | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (0 vs 2)
| Feature | CallTools | Comm100 |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (0 vs 2)
| Feature | CallTools | Comm100 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Efficiency (0 vs 7)
| Feature | CallTools | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (0 vs 4)
| Feature | CallTools | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (0 vs 1)
| Feature | CallTools | Comm100 |
|---|---|---|
| Visitor Rating |
Inbound Management (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Queues |
Infrastructure (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Cloud Based Software |
Integration (2 vs 3)
| Feature | CallTools | Comm100 |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Dozens of Integrations | ||
| Offline to Email Forwarding | ||
| Third Party Integrations |
Management (1 vs 10)
| Feature | CallTools | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Manager Seat Included | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | CallTools | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Messaging (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| SMS with Templates |
Mobile (0 vs 4)
| Feature | CallTools | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Monitoring (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Call Reputation Monitoring |
Notifications (0 vs 2)
| Feature | CallTools | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | CallTools | Comm100 |
|---|---|---|
| Queue Management |
Personalization (0 vs 8)
| Feature | CallTools | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Reporting (1 vs 0)
| Feature | CallTools | Comm100 |
|---|---|---|
| Detailed History |
Routing (0 vs 7)
| Feature | CallTools | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (0 vs 7)
| Feature | CallTools | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (0 vs 2)
| Feature | CallTools | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (0 vs 5)
| Feature | CallTools | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (0 vs 3)
| Feature | CallTools | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Tools (0 vs 2)
| Feature | CallTools | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (0 vs 5)
| Feature | CallTools | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in CallTools (19)
Abundant Automations
Redundant Redial Rules
Improved Call Management
Web Phone
Campaigns
Smarter Calling Lists
Caller ID Auditing
Number Details
Suppression Rules
Contact Toolbar
Built-In CRM
Queues
Cloud Based Software
Dozens of Integrations
Third Party Integrations
Manager Seat Included
SMS with Templates
Call Reputation Monitoring
Detailed History
Only in Comm100 (131)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 111 more unique features
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