CallHippo vs Grasshopper
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallHippo offers more features (166 vs 45) and fewer integrations (9 vs 30). Starting price: CallHippo at $18/mo vs Grasshopper at $9.99/mo. CallHippo has 156 unique features while Grasshopper has 36 unique features, with 10 features in common.
| CallHippo | Grasshopper | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 166 | 45 |
| AI-Powered Features | 47 | 1 |
| Starting Price | $18/mo | $9.99/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 9 | 30 |
| Shared Features | 10 | |
| Shared Integrations | 8 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (19 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| AI Auto Rotate | ||
| AI Auto Voicemail Drop | ||
| AI Contextual Handover | ||
| AI Copilot — Agent Coaching | ||
| AI Enabled Voice Assistants | ||
| AI Global Connect | ||
| AI Lead Qualification | ||
| AI Transcription | ||
| AI Voice Agent | ||
| AI Voicemail Drop | ||
| AI Voicemail Transcription | ||
| Agent Behavior | ||
| Gen AI LLMs | ||
| Multilingual Brand Voice | ||
| Omnichannel AI Inbox |
Access (0 vs 2)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Mobile App | ||
| Multi-Device Sync |
Accessibility (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Multi-Device Support |
Administration (0 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| User Roles and Permissions |
Analytics (19 vs 3)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| AI Reports / Analytics | ||
| Basic Report Analytics | ||
| Call Analytics | ||
| Call Center Analytics | ||
| Call Disposition | ||
| Call Logs | ||
| Call Metrics Dashboard | ||
| Call Performance Rating | ||
| Call Tracking | ||
| Call Transcription | ||
| Conversation Intelligence | ||
| Custom Reports | ||
| Last Call Details | ||
| Real-Time Analytics | ||
| Reports via Email |
Automation (7 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Auto Responder | ||
| Automated Calling System | ||
| Automatic Call Disposition | ||
| Call Reminder | ||
| Campaign Re-run | ||
| Post-Call Automation & CRM Sync | ||
| Webhook | ||
| WhatsApp Automation |
Broadcasting (4 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Blasting | ||
| Voice Broadcast | ||
| Voice Broadcast System | ||
| WhatsApp Broadcast |
Call Management (0 vs 4)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Blocking | ||
| Call Queue Management | ||
| Call Screening | ||
| Call Transfer |
Call Routing (0 vs 3)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Forwarding Rules | ||
| Extension System | ||
| IVR System |
Collaboration (0 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Conference Calling |
Communication (9 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Conference | ||
| Call Hold Audio | ||
| Conference Calls | ||
| Custom Greetings | ||
| Omni-Channel Communication | ||
| Shared Inbox | ||
| Welcome Music or Message | ||
| WhatsApp Live Chat | ||
| WhatsApp Teams |
Compliance (0 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Compliance Reporting |
Contacts (0 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Contact Management |
Core (11 vs 9)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Forwarding | ||
| Call From Browser | ||
| Call Management System | ||
| Call Mute | ||
| Call Recording | ||
| Call Waiting | ||
| Cloud PBX | ||
| Concurrent Calls | ||
| Custom Caller ID | ||
| Fax to Email | ||
| International Calling | ||
| Local Phone Numbers | ||
| Multi-line Phone System | ||
| Ring All Devices | ||
| Softphone |
Customization (0 vs 5)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Business Hours Settings | ||
| Caller ID Customization | ||
| Custom Branding | ||
| Custom Greetings | ||
| Do Not Disturb Mode |
Dialing (5 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Answering Machine Detection | ||
| Click To Dial | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Predictive Dialer |
Engagement (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Gamification |
Feedback (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Post-Call Survey |
Filtering (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Screening |
Global (5 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Free Phone Number | ||
| Global Connect | ||
| Global Virtual Numbers | ||
| Number Portability | ||
| Number Porting |
Integration (7 vs 2)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| Call Logging to CRM | ||
| Custom Data Storage and API Usage | ||
| Custom Integrations | ||
| Embedded Dialer Integration | ||
| Smart Switch | ||
| Website Callback Button |
Messaging (6 vs 5)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Bulk SMS | ||
| Free WhatsApp Business API | ||
| Message Scheduling | ||
| Message Templates | ||
| SMS & MMS | ||
| SMS Messaging | ||
| SMS Read Receipts | ||
| SMS Template | ||
| Voicemail | ||
| Voicemail Drop | ||
| Voicemail Greeting |
Onboarding (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| 3-Minute Setup |
Operations (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Center Suite |
Organization (6 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Tagging | ||
| Campaign Management | ||
| Clone Number / User Setting | ||
| DID Group | ||
| Teams | ||
| User Working Hours |
Quality (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| QA Agent |
Recording (1 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Recording |
Routing (27 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| AI Smart DID Routing | ||
| Auto Attendant | ||
| Auto Rotate | ||
| Automatic Call Distribution | ||
| Blind Transfer | ||
| Business Hours | ||
| CRM-Based VIP Routing | ||
| Call Distribution (Cascading) | ||
| Call Parking | ||
| Call Queuing | ||
| Call Routing | ||
| Call Transfer | ||
| Custom Ring Time | ||
| Forward-To-Device | ||
| Holiday Routing |
Security (15 vs 2)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| 2FA | ||
| Audit Logs | ||
| Backup and Recovery | ||
| Call Barring | ||
| Call Blocking | ||
| Call Recording Rights | ||
| Caller ID Reputation | ||
| Country Blocking | ||
| Data Authenticity | ||
| IP Whitelisting | ||
| Number Masking | ||
| Password Protection | ||
| Role Based Access Control | ||
| Single Sign-On (SSO) | ||
| Spam Watch |
Supervision (5 vs 0)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call Barging | ||
| Call Monitoring | ||
| Call Whispering | ||
| Feedback for Calls | ||
| Manage Agent Availability |
Support (12 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| 24/7 Support | ||
| Chat Support | ||
| Custom Onboarding | ||
| Dedicated Account Manager | ||
| Dedicated Compliance Support | ||
| Developer Support | ||
| Email Support | ||
| Monthly Business Review | ||
| Personalized Onboarding | ||
| Phone Support | ||
| Priority Support | ||
| Service-Level Agreement (SLA) |
Team (1 vs 3)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Availability Status | ||
| Call Monitoring | ||
| Team Dashboard | ||
| Unlimited QA/Guest Users |
Tracking (0 vs 1)
| Feature | CallHippo | Grasshopper |
|---|---|---|
| Call History |
Unique Features
Only in CallHippo (156)
Multi-Device Support
Agent Behavior
AI Auto Rotate
AI Auto Voicemail Drop
AI Contextual Handover
AI Copilot — Agent Coaching
AI Enabled Voice Assistants
AI Global Connect
AI Lead Qualification
AI Transcription
AI Voice Agent
AI Voicemail Drop
AI Voicemail Transcription
Gen AI LLMs
Multilingual Brand Voice
Omnichannel AI Inbox
Personalization
Sentiment Analysis
Topic Extraction
Universal Knowledge Base
+ 136 more unique features
Only in Grasshopper (36)
Mobile App
Multi-Device Sync
User Roles and Permissions
Call Metrics Dashboard
Auto Responder
Call Queue Management
Call Forwarding Rules
Extension System
IVR System
Conference Calling
Compliance Reporting
Contact Management
Call Forwarding
Fax to Email
International Calling
Local Phone Numbers
Toll-Free Numbers
Unlimited Local Numbers
Vanity Numbers
Voicemail to Email
+ 16 more unique features
Want to build your own alternative to CallHippo or Grasshopper?
Analyze it with Reap