CallHippo vs Dialpad
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallHippo offers more features (166 vs 46) and fewer integrations (9 vs 30). Starting price: CallHippo at $18/mo vs Dialpad at $25/mo. CallHippo has 163 unique features while Dialpad has 43 unique features, with 3 features in common.
| CallHippo | Dialpad | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 166 | 46 |
| AI-Powered Features | 47 | 9 |
| Starting Price | $18/mo | $25/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 9 | 30 |
| Shared Features | 3 | |
| Shared Integrations | 8 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (19 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| AI Auto Rotate | ||
| AI Auto Voicemail Drop | ||
| AI Contextual Handover | ||
| AI Copilot — Agent Coaching | ||
| AI Enabled Voice Assistants | ||
| AI Global Connect | ||
| AI Lead Qualification | ||
| AI Transcription | ||
| AI Voice Agent | ||
| AI Voicemail Drop | ||
| AI Voicemail Transcription | ||
| Agent Behavior | ||
| Gen AI LLMs | ||
| Multilingual Brand Voice | ||
| Omnichannel AI Inbox |
Accessibility (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Multi-Device Support |
Administration (0 vs 2)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Admin Console | ||
| Multi-site Management |
Agent Tools (0 vs 4)
| Feature | CallHippo | Dialpad |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (19 vs 5)
| Feature | CallHippo | Dialpad |
|---|---|---|
| AI Call Insights | ||
| AI Reports / Analytics | ||
| Agent Performance Reports | ||
| Basic Report Analytics | ||
| Call Analytics | ||
| Call Analytics Dashboard | ||
| Call Center Analytics | ||
| Call Disposition | ||
| Call Logs | ||
| Call Performance Rating | ||
| Call Tracking | ||
| Call Transcription | ||
| Conversation Intelligence | ||
| Custom Reports | ||
| Last Call Details |
Automation (7 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Automated Calling System | ||
| Automatic Call Disposition | ||
| Call Reminder | ||
| Campaign Re-run | ||
| IVR Builder | ||
| Post-Call Automation & CRM Sync | ||
| Webhook | ||
| WhatsApp Automation |
Broadcasting (4 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Blasting | ||
| Voice Broadcast | ||
| Voice Broadcast System | ||
| WhatsApp Broadcast |
Call Management (0 vs 10)
| Feature | CallHippo | Dialpad |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (0 vs 2)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar |
Communication (9 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Conference | ||
| Call Hold Audio | ||
| Conference Calls | ||
| Custom Greetings | ||
| Omni-Channel Communication | ||
| Shared Inbox | ||
| Welcome Music or Message | ||
| WhatsApp Live Chat | ||
| WhatsApp Teams |
Compliance (0 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Compliance Recording |
Contact Center (0 vs 3)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Core (11 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call From Browser | ||
| Call Management System | ||
| Call Mute | ||
| Call Waiting | ||
| Cloud PBX | ||
| Concurrent Calls | ||
| Custom Caller ID | ||
| Multi-line Phone System | ||
| Ring All Devices | ||
| Softphone | ||
| Unlimited Calling |
Customization (0 vs 2)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (0 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| REST API |
Dialing (5 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Answering Machine Detection | ||
| Click To Dial | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Predictive Dialer |
Engagement (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Gamification |
Fax (0 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Fax to Email |
Feedback (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Post-Call Survey |
Filtering (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Screening |
Global (5 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Free Phone Number | ||
| Global Connect | ||
| Global Virtual Numbers | ||
| Number Portability | ||
| Number Porting |
Integration (7 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| 100+ Integrations | ||
| Custom Data Storage and API Usage | ||
| Custom Integrations | ||
| Embedded Dialer Integration | ||
| Smart Switch | ||
| Telephony Interop | ||
| Website Callback Button |
Integrations (0 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| CRM Integration |
Localization (0 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Multi-language Support |
Meetings (0 vs 3)
| Feature | CallHippo | Dialpad |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (6 vs 2)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Email Integration | ||
| Free WhatsApp Business API | ||
| SMS & MMS | ||
| SMS Template | ||
| Team Messaging | ||
| Voicemail | ||
| Voicemail Drop | ||
| Voicemail Greeting |
Mobile (0 vs 1)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Mobile Apps |
Onboarding (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| 3-Minute Setup |
Operations (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Center Suite |
Organization (6 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Tagging | ||
| Campaign Management | ||
| Clone Number / User Setting | ||
| DID Group | ||
| Teams | ||
| User Working Hours |
Phone Management (0 vs 2)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Quality (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| QA Agent |
Recording (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Recording |
Routing (27 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| AI Smart DID Routing | ||
| Auto Attendant | ||
| Auto Rotate | ||
| Automatic Call Distribution | ||
| Blind Transfer | ||
| Business Hours | ||
| CRM-Based VIP Routing | ||
| Call Distribution (Cascading) | ||
| Call Parking | ||
| Call Queuing | ||
| Call Routing | ||
| Call Transfer | ||
| Custom Ring Time | ||
| Forward-To-Device | ||
| Holiday Routing |
Security (15 vs 3)
| Feature | CallHippo | Dialpad |
|---|---|---|
| 2FA | ||
| Audit Logs | ||
| Call Barring | ||
| Call Blocking | ||
| Call Recording Encryption | ||
| Call Recording Rights | ||
| Caller ID Reputation | ||
| Country Blocking | ||
| Data Authenticity | ||
| IP Whitelisting | ||
| Number Masking | ||
| Role Based Access Control | ||
| SSO & SAML | ||
| Single Sign-On (SSO) | ||
| Spam Watch |
Supervision (5 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Call Barging | ||
| Call Monitoring | ||
| Call Whispering | ||
| Feedback for Calls | ||
| Manage Agent Availability |
Support (12 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| 24/7 Support | ||
| Chat Support | ||
| Custom Onboarding | ||
| Dedicated Account Manager | ||
| Dedicated Compliance Support | ||
| Developer Support | ||
| Email Support | ||
| Monthly Business Review | ||
| Personalized Onboarding | ||
| Phone Support | ||
| Priority Support | ||
| Service-Level Agreement (SLA) |
Team (1 vs 0)
| Feature | CallHippo | Dialpad |
|---|---|---|
| Unlimited QA/Guest Users |
Unique Features
Only in CallHippo (163)
Multi-Device Support
Agent Behavior
AI Auto Rotate
AI Auto Voicemail Drop
AI Contextual Handover
AI Copilot — Agent Coaching
AI Enabled Voice Assistants
AI Global Connect
AI Lead Qualification
AI Transcription
AI Voice Agent
AI Voicemail Drop
AI Voicemail Transcription
Gen AI LLMs
Multilingual Brand Voice
Omnichannel AI Inbox
Personalization
Topic Extraction
Universal Knowledge Base
AI Reports / Analytics
+ 143 more unique features
Only in Dialpad (43)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Department Routing
Do Not Disturb
Intelligent Call Routing
Voicemail Transcription
+ 23 more unique features
Want to build your own alternative to CallHippo or Dialpad?
Analyze it with Reap