Brandfolder vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Brandfolder offers more features (79 vs 48) and fewer integrations (10 vs 15). Both start at Contact Sales. Brandfolder has 78 unique features while SolarWinds Service Desk has 47 unique features, with 1 features in common.
| Brandfolder | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 79 | 48 |
| AI-Powered Features | 8 | 9 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 2 | 3 |
| Integrations | 10 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (0 vs 8)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
Administration (2 vs 2)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Custom Roles | ||
| Finer Organizational Controls | ||
| Groups | ||
| User Management |
Analytics (4 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Asset Analytics | ||
| Brandfolder & Collection Analytics | ||
| Insights Data Connector | ||
| User Insights |
Asset Management (0 vs 7)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Automation (2 vs 2)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Advanced Automations | ||
| Asset Automation | ||
| Metadata Conversions | ||
| Runbooks |
Branding (3 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Enterprise-Level Branding | ||
| Vanity URL | ||
| White Labeling |
Change Management (0 vs 2)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (4 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Comments & Annotations | ||
| Live Collaboration | ||
| Templating | ||
| Workflow | ||
| Workspace |
Communication (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Configuration Management (0 vs 5)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (0 vs 2)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Custom Fields and Forms |
Distribution (8 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Embed a Brandfolder | ||
| Embeddable Assets | ||
| Print Contact Sheet | ||
| Request Download | ||
| Send-to-Print | ||
| Share Links | ||
| Smart Asset Embedding | ||
| Web-to-Print |
Edit (6 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Advanced Video Editing | ||
| Bulk Asset Editing | ||
| Convert File Formats | ||
| Custom Cropping & Preset Sizes | ||
| Enterprise Creative Tooling | ||
| Resize Attachments |
Integration (2 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| API Access | ||
| Adobe Creative Suite | ||
| Open API |
Knowledge Management (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Knowledge Base |
Localization (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Internationalization |
Maintenance (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Product Updates |
Management (7 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Bulk Merge | ||
| Bulk Move | ||
| Bulk Tagging | ||
| Bulk Update and Upload | ||
| CSV Metasheets | ||
| Duplicate Detection | ||
| Versioning |
Notifications (1 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Notification Center |
Organization (9 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Attachments | ||
| Collections | ||
| Controlled Custom Fields | ||
| Labels | ||
| My Boards | ||
| Portals | ||
| Sections | ||
| Sorting | ||
| Thumbnailing |
Reporting (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Scheduled Reports |
Scalability (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Unlimited Requestors |
Search (9 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| AI Image Recognition | ||
| Automatic Metadata Extraction | ||
| Custom & Auto Tagging | ||
| Document Intelligence | ||
| Filtering | ||
| In-Document Search | ||
| Pinned Searches | ||
| Suggested Searching | ||
| Video AI |
Security (10 vs 2)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| 24/7 Antivirus | ||
| Asset Availability Controls | ||
| Collection Expiration | ||
| Data Center Selection | ||
| Everything Stored Securely | ||
| Identity Management | ||
| Multi-Factor Authentication (MFA) | ||
| Public & Private Assets | ||
| Request Access | ||
| Rights Management | ||
| SAML & SSO | ||
| Tighter Asset Permissions |
Service Management (0 vs 4)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Storage (2 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Cold Storage | ||
| Multiple File Format Support |
Support (6 vs 4)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Asset Curation | ||
| Brandguide | ||
| Chat, Phone and Email Support | ||
| Community | ||
| Dedicated Account Manager | ||
| Email and Community Support | ||
| Knowledge Base | ||
| Thoughtful Onboarding |
Upload (3 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Easy Bulk Upload with Drag & Drop | ||
| FTP Ingest | ||
| Guest Upload |
User Experience (0 vs 1)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Service Portal |
Workflow (1 vs 0)
| Feature | Brandfolder | SolarWinds Service Desk |
|---|---|---|
| Asset Approvals |
Unique Features
Only in Brandfolder (78)
Finer Organizational Controls
User Management
Asset Analytics
Brandfolder & Collection Analytics
Insights Data Connector
User Insights
Asset Automation
Metadata Conversions
Enterprise-Level Branding
Vanity URL
White Labeling
Comments & Annotations
Templating
Workflow
Workspace
Embed a Brandfolder
Embeddable Assets
Print Contact Sheet
Request Download
Send-to-Print
+ 58 more unique features
Only in SolarWinds Service Desk (47)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 27 more unique features
View Brandfolder details View SolarWinds Service Desk details Brandfolder alternatives SolarWinds Service Desk alternatives
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