BMC Helix vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
BMC Helix offers fewer features (46 vs 47) and more integrations (30 vs 11). Starting price: BMC Helix at $45/mo vs Re:amaze at $29/mo. BMC Helix has 46 unique features while Re:amaze has 47 unique features, with 0 features in common.
| BMC Helix | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 46 | 47 |
| AI-Powered Features | 18 | 9 |
| Starting Price | $45/mo | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
AI & Automation (4 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| AI-Powered Virtual Agent | ||
| Intelligent Automation | ||
| Predictive Incident Prevention | ||
| Smart Assignment |
Analytics (3 vs 7)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Performance Analytics | ||
| Reporting | ||
| Reporting and Dashboards | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting | ||
| Survey and Feedback |
Automation (3 vs 6)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Self-Healing IT | ||
| Template Management | ||
| Welcome Bot | ||
| Workflow Automation | ||
| Workflows |
Collaboration (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Team Presence |
Communication (2 vs 5)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Collaboration Tools | ||
| Live Chat | ||
| Notification Engine | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Core Platform (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (0 vs 2)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Finance (2 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Cloud Cost Management | ||
| Financial Management |
Forms (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Contact Forms |
Implementation (1 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Data Migration Tools |
Integration (2 vs 3)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| API Management | ||
| Custom Integrations | ||
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (4 vs 4)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Anomaly Detection | ||
| Digital Experience Monitoring | ||
| Event Management | ||
| Intelligent Alert Management | ||
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Operations (6 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Asset Management | ||
| Availability Management | ||
| Capacity Management | ||
| Configuration Management Database | ||
| Discovery and Mapping | ||
| Release Management |
Organization (0 vs 3)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Platform (5 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Advanced Search | ||
| Bulk Operations | ||
| Customization Framework | ||
| Mobile Application | ||
| Multi-Tenancy |
Procurement (2 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Contract Management | ||
| Supplier Management |
Productivity (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Quick Answers |
Scheduling (0 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Office Hours |
Security (4 vs 1)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Audit Trails | ||
| Compliance Management | ||
| Role Permissions | ||
| Role-Based Access Control | ||
| Single Sign-On |
Service Management (8 vs 0)
| Feature | BMC Helix | Re:amaze |
|---|---|---|
| Change Management | ||
| Demand Management | ||
| Incident Management | ||
| Knowledge Management | ||
| Problem Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Level Management |
Unique Features
Only in BMC Helix (46)
AI-Powered Virtual Agent
Intelligent Automation
Predictive Incident Prevention
Smart Assignment
Performance Analytics
Reporting and Dashboards
Survey and Feedback
Self-Healing IT
Template Management
Workflow Automation
Collaboration Tools
Notification Engine
Cloud Cost Management
Financial Management
Data Migration Tools
API Management
Custom Integrations
Anomaly Detection
Digital Experience Monitoring
Event Management
+ 26 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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