BMC Helix vs Lobbytrack
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
BMC Helix offers fewer features (46 vs 50) and more integrations (30 vs 8). Starting price: BMC Helix at $45/mo vs Lobbytrack at $50/mo. BMC Helix has 45 unique features while Lobbytrack has 49 unique features, with 1 features in common.
| BMC Helix | Lobbytrack | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 46 | 50 |
| AI-Powered Features | 18 | 0 |
| Starting Price | $45/mo | $50/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 4 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI & Automation (4 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| AI-Powered Virtual Agent | ||
| Intelligent Automation | ||
| Predictive Incident Prevention | ||
| Smart Assignment |
Access Control (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Deny Condition |
Analytics (3 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Performance Analytics | ||
| Reporting and Dashboards | ||
| Survey and Feedback |
Applications (0 vs 3)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (3 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Auto Sign Out | ||
| Self-Healing IT | ||
| Template Management | ||
| Workflow Automation |
Badge Management (0 vs 4)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Communication (2 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Collaboration Tools | ||
| Notification Engine |
Compliance (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Visit Agreements |
Core Functionality (0 vs 2)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (0 vs 3)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Custom Branding | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows |
Data Collection (0 vs 3)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Developer Tools (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| API Access |
Emergency Management (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Emergency Messaging & Evacuation Management |
Finance (2 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Cloud Cost Management | ||
| Financial Management |
HR & Payroll (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Implementation (1 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Data Migration Tools |
Integration (2 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| API Management | ||
| Custom Integrations |
Integrations (0 vs 6)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Eventleaf Integration | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Monitoring (4 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Anomaly Detection | ||
| Digital Experience Monitoring | ||
| Event Management | ||
| Intelligent Alert Management | ||
| Location Capacity |
Notifications (0 vs 9)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (6 vs 3)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Asset Management | ||
| Availability Management | ||
| Capacity Management | ||
| Configuration Management Database | ||
| Discovery and Mapping | ||
| Pre-Register Guests | ||
| Queue Management | ||
| Release Management | ||
| Visit Scheduling by Employees |
Platform (5 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Advanced Search | ||
| Bulk Operations | ||
| Customization Framework | ||
| Mobile Application | ||
| Multi-Tenancy |
Platform Support (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Android, iOS and Windows Apps |
Procurement (2 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Contract Management | ||
| Supplier Management |
Resource Management (0 vs 1)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (0 vs 2)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (4 vs 4)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Alert Security | ||
| Audit Trails | ||
| Compliance Management | ||
| Incident Management | ||
| Role-Based Access Control | ||
| Single Sign On (SSO) | ||
| Single Sign-On | ||
| Watch List Check |
Service Management (8 vs 0)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Change Management | ||
| Demand Management | ||
| Incident Management | ||
| Knowledge Management | ||
| Problem Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Level Management |
Support (0 vs 2)
| Feature | BMC Helix | Lobbytrack |
|---|---|---|
| Email and Phone Support | ||
| Priority Support 24/7 |
Unique Features
Only in BMC Helix (45)
AI-Powered Virtual Agent
Intelligent Automation
Predictive Incident Prevention
Smart Assignment
Performance Analytics
Reporting and Dashboards
Survey and Feedback
Self-Healing IT
Template Management
Workflow Automation
Collaboration Tools
Notification Engine
Cloud Cost Management
Financial Management
Data Migration Tools
API Management
Custom Integrations
Anomaly Detection
Digital Experience Monitoring
Event Management
+ 25 more unique features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
Want to build your own alternative to BMC Helix or Lobbytrack?
Analyze it with Reap