BMC Helix vs FacilityOS
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
BMC Helix offers fewer features (46 vs 52) and more integrations (30 vs 10). Starting price: BMC Helix at $45/mo vs FacilityOS at $199/mo. BMC Helix has 46 unique features while FacilityOS has 52 unique features, with 0 features in common.
| BMC Helix | FacilityOS | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 46 | 52 |
| AI-Powered Features | 18 | 0 |
| Starting Price | $45/mo | $199/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 30 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
AI & Automation (4 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| AI-Powered Virtual Agent | ||
| Intelligent Automation | ||
| Predictive Incident Prevention | ||
| Smart Assignment |
API (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| VisitorOS API Access |
Analytics (3 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Performance Analytics | ||
| Reporting and Dashboards | ||
| Survey and Feedback |
Analytics & Reporting (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Real-time Operations Dashboard |
Authentication (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Employee Sign-in Pass |
Automation (3 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Self-Healing IT | ||
| Template Management | ||
| Workflow Automation |
Communication (2 vs 2)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Collaboration Tools | ||
| Global Messaging | ||
| Notification Engine | ||
| Sign-out Reminders |
Compliance (0 vs 2)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Contractor Compliance & Onboarding | ||
| Legal & Compliance Documents Storage |
Core Feature (0 vs 2)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Unlimited Users & Sign-ins | ||
| Visitor Management |
Customization (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Custom Branding Sign-in Flows |
Data Management (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Unlimited Visitor Data Export |
Emergency Management (0 vs 13)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Building Sweeps | ||
| Digital Drill Archives | ||
| Digital Mustering List | ||
| Digital Roll Call | ||
| Drill Scheduling | ||
| Emergency Event Notifications | ||
| Emergency Profiles | ||
| Mobile Status Request | ||
| Real-time Evacuation Messaging | ||
| Real-time Portal Tracking | ||
| Roll Call QR Code Scanning | ||
| Unlimited Drills & Evacuations | ||
| Unlimited Mustering Points |
Finance (2 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Cloud Cost Management | ||
| Financial Management |
Hardware (0 vs 4)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| 13" iPad Upgrade | ||
| Cellular Data Connection | ||
| Color Badge Printer Upgrade | ||
| iPad Hardware Included |
Implementation (1 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Data Migration Tools |
Infrastructure (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Microsoft Azure Hosting |
Integration (2 vs 5)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| API Management | ||
| Active Directory Integration | ||
| Custom Integrations | ||
| Industry Custom Integrations | ||
| Mass Notification Systems Integration | ||
| Microsoft Outlook Events Plugin | ||
| Third-party Watchlist Integration |
Logistics (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Asset & Logistics Management |
Mobile (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Mobile App |
Monitoring (4 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Anomaly Detection | ||
| Digital Experience Monitoring | ||
| Event Management | ||
| Intelligent Alert Management |
Multi-tenancy (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Multi-tenant Support |
Notifications (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Unlimited Real-time Notifications |
Operations (6 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Asset Management | ||
| Availability Management | ||
| Capacity Management | ||
| Configuration Management Database | ||
| Discovery and Mapping | ||
| Release Management |
Platform (5 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Advanced Search | ||
| Bulk Operations | ||
| Customization Framework | ||
| Mobile Application | ||
| Multi-Tenancy |
Procurement (2 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Contract Management | ||
| Supplier Management |
Reporting (0 vs 2)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Automated Reporting | ||
| Full Digital Audit Trail |
Safety (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Evacuation & Emergency Management |
Security (4 vs 5)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Access Control & Security Management | ||
| Audit Trails | ||
| Compliance Management | ||
| ID Scanning | ||
| Role-Based Access Control | ||
| Single Sign-On | ||
| Single Sign-On (SSO) | ||
| Visitor Screening | ||
| Watchlists |
Service Management (8 vs 0)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Change Management | ||
| Demand Management | ||
| Incident Management | ||
| Knowledge Management | ||
| Problem Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Level Management |
Support (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Hardware Repairs & Support |
Visitor Management (0 vs 4)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Arrival Assist | ||
| Badge Printing | ||
| Pre-registration | ||
| Touchless Sign-in |
Workflow (0 vs 1)
| Feature | BMC Helix | FacilityOS |
|---|---|---|
| Visitor Approval Workflows |
Unique Features
Only in BMC Helix (46)
AI-Powered Virtual Agent
Intelligent Automation
Predictive Incident Prevention
Smart Assignment
Performance Analytics
Reporting and Dashboards
Survey and Feedback
Self-Healing IT
Template Management
Workflow Automation
Collaboration Tools
Notification Engine
Cloud Cost Management
Financial Management
Data Migration Tools
API Management
Custom Integrations
Anomaly Detection
Digital Experience Monitoring
Event Management
+ 26 more unique features
Only in FacilityOS (52)
Real-time Operations Dashboard
VisitorOS API Access
Employee Sign-in Pass
Global Messaging
Sign-out Reminders
Contractor Compliance & Onboarding
Legal & Compliance Documents Storage
Unlimited Users & Sign-ins
Visitor Management
Custom Branding Sign-in Flows
Unlimited Visitor Data Export
Building Sweeps
Digital Drill Archives
Digital Mustering List
Digital Roll Call
Drill Scheduling
Emergency Event Notifications
Emergency Profiles
Mobile Status Request
Real-time Evacuation Messaging
+ 32 more unique features
Want to build your own alternative to BMC Helix or FacilityOS?
Analyze it with Reap