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BMC Helix vs Greetly

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

BMC Helix offers fewer features (46 vs 66) and more integrations (30 vs 8). Starting price: BMC Helix at $45/mo vs Greetly at Contact Sales. BMC Helix has 46 unique features while Greetly has 66 unique features, with 0 features in common.

BMC HelixGreetly
CategoryIT Service ManagementIT Service Management
Total Features4666
AI-Powered Features189
Starting Price$45/moContact Sales
Pricing Tiers32
Integrations308
Shared Features0
Shared Integrations4
Data Quality73%90%

Feature Comparison by Category

AI & Automation (4 vs 0)

FeatureBMC HelixGreetly
AI-Powered Virtual Agent
Intelligent Automation
Predictive Incident Prevention
Smart Assignment

Administration (0 vs 3)

FeatureBMC HelixGreetly
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins

Analytics (3 vs 0)

FeatureBMC HelixGreetly
Performance Analytics
Reporting and Dashboards
Survey and Feedback

Audit & Compliance (0 vs 1)

FeatureBMC HelixGreetly
Location Change Logs

Automation (3 vs 3)

FeatureBMC HelixGreetly
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
Self-Healing IT
Template Management
Workflow Automation

Communication (2 vs 0)

FeatureBMC HelixGreetly
Collaboration Tools
Notification Engine

Communications (0 vs 1)

FeatureBMC HelixGreetly
2-Way Texting

Compliance (0 vs 2)

FeatureBMC HelixGreetly
Legal Document eSignatures
NDA Sign In & Documents

Core Functionality (0 vs 1)

FeatureBMC HelixGreetly
Visitor Check-In and Registration

Customization (0 vs 13)

FeatureBMC HelixGreetly
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
Customize Flow by Visitor Type
Customize Workflows
Drag-and-Drop Editor
Forms & Workflows

Data Management (0 vs 1)

FeatureBMC HelixGreetly
Visitor Log Deletion

Finance (2 vs 0)

FeatureBMC HelixGreetly
Cloud Cost Management
Financial Management

Hardware Integration (0 vs 2)

FeatureBMC HelixGreetly
Kiosks & Tablets
Multi-Kiosk Support

Health & Safety (0 vs 4)

FeatureBMC HelixGreetly
Contract Tracing
Health and Safety Screening
Touchless Employee Badge Scanning
Touchless Visitor Check-In

Implementation (1 vs 0)

FeatureBMC HelixGreetly
Data Migration Tools

Infrastructure (0 vs 1)

FeatureBMC HelixGreetly
Cloud-Based Infrastructure

Integration (2 vs 2)

FeatureBMC HelixGreetly
API Management
Active Directory Integration
Custom Integrations
Preregister Visitors from Calendar Invite

Localization (0 vs 3)

FeatureBMC HelixGreetly
Localize Notification Phone Numbers
Multilingual Capabilities
Voice Notifications in 26 Languages

Monitoring (4 vs 0)

FeatureBMC HelixGreetly
Anomaly Detection
Digital Experience Monitoring
Event Management
Intelligent Alert Management

Notifications (0 vs 5)

FeatureBMC HelixGreetly
Host Notifications & Alerts
Merge Visitor Data into Host Notifications
Multi-Channel Notifications
Real-Time Alerts and Notifications
Voice Notifications

Operations (6 vs 3)

FeatureBMC HelixGreetly
Asset Management
Availability Management
Capacity Management
Configuration Management Database
Digital Mailroom
Discovery and Mapping
Release Management
Remote Visitor Checkout
Send Checkout Links to Visitors

Platform (5 vs 0)

FeatureBMC HelixGreetly
Advanced Search
Bulk Operations
Customization Framework
Mobile Application
Multi-Tenancy

Procurement (2 vs 0)

FeatureBMC HelixGreetly
Contract Management
Supplier Management

Reporting (0 vs 7)

FeatureBMC HelixGreetly
365-Day Visitor Log
Customize and Save Visitor Log Views
Data Export to CSV
Data Export to PDF
Realtime Data Access
Schedule and Send Automatic Reports
Visitor Logs & Reporting

Safety (0 vs 2)

FeatureBMC HelixGreetly
Emergency Evacuation Notifications
Evacuation Roll Call and Safety Log

Security (4 vs 6)

FeatureBMC HelixGreetly
Audit Trails
Capture Visitor Photos
Compliance Management
Government-Issued ID Verification
Role-Based Access Control
Single Sign-On
Single Sign-On with Azure
US Driver's License Scanning
Visitor Badge Printing
Watchlist & Co-pilot Alerts

Service Management (8 vs 0)

FeatureBMC HelixGreetly
Change Management
Demand Management
Incident Management
Knowledge Management
Problem Management
Request Management
Service Catalog
Service Level Management

Support (0 vs 1)

FeatureBMC HelixGreetly
Free Upgrades and Product Updates

User Experience (0 vs 2)

FeatureBMC HelixGreetly
Digital Receptionist
Interactive Check-In Signage

Visitor Management (0 vs 3)

FeatureBMC HelixGreetly
Pre-Registration
Preregister Visitors from Admin
QR Codes

Unique Features

Only in BMC Helix (46)

AI-Powered Virtual Agent
Intelligent Automation
Predictive Incident Prevention
Smart Assignment
Performance Analytics
Reporting and Dashboards
Survey and Feedback
Self-Healing IT
Template Management
Workflow Automation
Collaboration Tools
Notification Engine
Cloud Cost Management
Financial Management
Data Migration Tools
API Management
Custom Integrations
Anomaly Detection
Digital Experience Monitoring
Event Management

+ 26 more unique features

Only in Greetly (66)

Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications

+ 46 more unique features

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