Bazaarvoice vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Bazaarvoice offers fewer features (43 vs 52) and more integrations (28 vs 5). Starting price: Bazaarvoice at $500/mo vs Trustpilot Business at $339/mo. Bazaarvoice has 42 unique features while Trustpilot Business has 51 unique features, with 1 features in common.
| Bazaarvoice | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 52 |
| AI-Powered Features | 11 | 2 |
| Starting Price | $500/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 28 | 5 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 72% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (8 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| AI Sentiment Analysis | ||
| AI-Powered Insights | ||
| Conversion Impact Reporting | ||
| Custom Analytics Dashboard | ||
| Keyword Extraction | ||
| Product Attributes from Reviews | ||
| Rating Distribution | ||
| Review Analytics Dashboard |
Analytics & Reporting (0 vs 13)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (1 vs 3)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection | ||
| Review Solicitation Automation |
Community (2 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Helpfulness Voting | ||
| Questions & Answers |
Competitive Intelligence (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Competitor Review Monitoring |
Compliance (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Review Compliance Management |
Content Management (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| UGC Management |
Content Types (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Video Review Support |
Core Features (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Review Collection |
Customization (2 vs 4)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Review Submission Form | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations | ||
| White Label Solution |
Data Management (1 vs 1)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Batch Import | ||
| Export Service Reviews |
Discovery (2 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Advanced Filtering & Search | ||
| Review Recency Filter |
Display & Analytics (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Review Display Widget |
Distribution (2 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Multi-Channel Distribution | ||
| Syndication Network |
Email Integration (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Reviews for Email Marketing |
Engagement (2 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Merchant Response | ||
| Response Automation |
Feedback Management (0 vs 3)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (1 vs 5)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| API Access | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Localization (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Multilingual Support |
Marketing (0 vs 12)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Marketplace Features (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Seller Ratings & Reviews |
Mobile (2 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Mobile App for Reviewers | ||
| Progressive Web App |
Moderation (3 vs 2)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| AI-Powered Moderation | ||
| Automated Fraud Detection | ||
| Flag Suspicious Reviews | ||
| Photo Moderation | ||
| Review Moderation Workflow |
Monitoring (2 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Review Alerts & Notifications | ||
| Social Listening |
Reporting (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Review Analytics Export |
Review Collection (1 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Incentivized Reviews |
Review Management (0 vs 2)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (1 vs 1)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Review SEO | ||
| Schema Markup Implementation |
Support (0 vs 3)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Trust & Safety (3 vs 0)
| Feature | Bazaarvoice | Trustpilot Business |
|---|---|---|
| Fraud Detection | ||
| Review Authentication | ||
| Review Authenticity Badge |
Unique Features
Only in Bazaarvoice (42)
AI Sentiment Analysis
AI-Powered Insights
Conversion Impact Reporting
Custom Analytics Dashboard
Keyword Extraction
Product Attributes from Reviews
Rating Distribution
Review Analytics Dashboard
Review Solicitation Automation
Helpfulness Voting
Questions & Answers
Competitor Review Monitoring
Review Compliance Management
UGC Management
Video Review Support
Custom Review Submission Form
White Label Solution
Batch Import
Advanced Filtering & Search
Review Recency Filter
+ 22 more unique features
Only in Trustpilot Business (51)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Brand-boosting Customization
Customizable Reminder Emails
+ 31 more unique features
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