Avaya Infinity vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Infinity offers fewer features (18 vs 64) and fewer integrations (1 vs 15). Starting price: Avaya Infinity at Contact Sales vs JivoChat at $28/mo. Avaya Infinity has 18 unique features while JivoChat has 64 unique features, with 0 features in common.
| Avaya Infinity | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 18 | 64 |
| AI-Powered Features | 8 | 5 |
| Starting Price | Contact Sales | $28/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 1 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (6 vs 2)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Agent Assist | ||
| AI Assistant | ||
| AI Workplace Innovation | ||
| AI-Powered Ecosystem | ||
| Chatbot Integration | ||
| Intelligent Orchestration | ||
| Model Context Protocol Support |
Analytics (2 vs 6)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Analytics | ||
| Customer Feedback & Ratings | ||
| Customer Insights Integration | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (1 vs 4)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Workflow Orchestration |
CRM (0 vs 1)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| JivoChat CRM |
Call Management (1 vs 0)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Call Routing |
Collaboration (0 vs 1)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (4 vs 8)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Callback Feature | ||
| Digital Channels | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Omnichannel Communication | ||
| Team Chats | ||
| Unified Communications | ||
| Video Calls | ||
| Voice and Video Banking |
Customer Experience (2 vs 0)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| End-to-End Customer Journey Orchestration | ||
| Self-Service Options |
Customization (0 vs 2)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Infrastructure (1 vs 0)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Hybrid Deployment Options |
Integration (1 vs 4)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Chat API | ||
| Electronic Health Records Integration | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Lead Generation (0 vs 3)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (0 vs 2)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Export Reports to Excel |
Security (0 vs 5)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | Avaya Infinity | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Unique Features
Only in Avaya Infinity (18)
AI Agent Assist
AI Workplace Innovation
AI-Powered Ecosystem
Chatbot Integration
Intelligent Orchestration
Model Context Protocol Support
Analytics
Customer Insights Integration
Workflow Orchestration
Call Routing
Digital Channels
Omnichannel Communication
Unified Communications
Voice and Video Banking
End-to-End Customer Journey Orchestration
Self-Service Options
Hybrid Deployment Options
Electronic Health Records Integration
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
Want to build your own alternative to Avaya Infinity or JivoChat?
Analyze it with Reap