Avaya Cloud Office vs Sangoma
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers more features (47 vs 37) and more integrations (11 vs 7). Starting price: Avaya Cloud Office at $20/mo vs Sangoma at Contact Sales. Avaya Cloud Office has 45 unique features while Sangoma has 35 unique features, with 2 features in common.
| Avaya Cloud Office | Sangoma | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 37 |
| AI-Powered Features | 8 | 2 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 11 | 7 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 60% |
Feature Comparison by Category
AI (7 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| AI Assistant | ||
| AI Auto-Attendant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Writer for SMS and Chat | ||
| Message Translation |
Administration (5 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Hot Desking | ||
| No On-Site Hardware |
Analytics (5 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Real-time Quality of Service (QoS) Analytics |
Call Management (3 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Menu (IVR) |
Cloud (0 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Sangoma Cloud Infrastructure |
Collaboration (1 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Team Message Rooms | ||
| TeamHub |
Contact Center (0 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Contact Center as a Service (CX) |
Desktop (0 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| TeamHub Desktop App |
Emergency Management (0 vs 2)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Quicklert | ||
| Unified System for Mass Notifications |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Global Office |
Hardware (2 vs 3)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Avaya Phone Compatibility | ||
| Phone Rental Options | ||
| Sangoma P-Phones | ||
| Sangoma Room Phone | ||
| Vega VoIP Gateway |
Healthcare (0 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Nurse Call & Remote Patient Interaction |
Infrastructure (0 vs 2)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Managed Power | ||
| Starbox (Business Voice Plus) |
Integration (5 vs 5)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| CRM Integrations | ||
| Developer Platform and APIs | ||
| EHR Integration | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Jazzware Integration | ||
| Microsoft Teams Integration | ||
| PMS Integration | ||
| POS System Integration |
Messaging (1 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Business SMS and MMS |
Mobile (1 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Mobile App | ||
| TeamHub Mobile App |
Networking (0 vs 6)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Managed 5G Access | ||
| Managed Internet | ||
| Managed Network & Connectivity | ||
| Managed SD-WAN | ||
| Managed Wi-Fi | ||
| Network Switches |
Productivity (0 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Appointment Scheduler |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Enterprise-Grade Call Quality |
Retail (0 vs 2)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| POS Connectivity | ||
| Sangoma Curbside |
Security (5 vs 3)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Encryption | ||
| Managed Cloud Firewall | ||
| Managed Security | ||
| Number Masking | ||
| On-Premises Firewall (Fortinet-Powered) | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| 24/7 Support |
Video (0 vs 1)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Video Conferencing |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 5)
| Feature | Avaya Cloud Office | Sangoma |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| Call Recording | ||
| HD Voice Quality | ||
| SIP Trunking & Faxing | ||
| Sangoma UCaaS | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription | ||
| Wholesale SIP Trunking |
Unique Features
Only in Avaya Cloud Office (45)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
Hot Desking
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
+ 25 more unique features
Only in Sangoma (35)
AI Auto-Attendant
Sangoma Cloud Infrastructure
TeamHub
Contact Center as a Service (CX)
TeamHub Desktop App
Quicklert
Unified System for Mass Notifications
Sangoma P-Phones
Sangoma Room Phone
Vega VoIP Gateway
Nurse Call & Remote Patient Interaction
Managed Power
Starbox (Business Voice Plus)
EHR Integration
Jazzware Integration
PMS Integration
POS System Integration
TeamHub Mobile App
Managed 5G Access
Managed Internet
+ 15 more unique features
View Avaya Cloud Office details View Sangoma details Avaya Cloud Office alternatives Sangoma alternatives
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