Avaya Cloud Office vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers fewer features (47 vs 112) and more integrations (11 vs 10). Starting price: Avaya Cloud Office at $20/mo vs RingCentral at Contact Sales. Avaya Cloud Office has 46 unique features while RingCentral has 111 unique features, with 1 features in common.
| Avaya Cloud Office | RingCentral | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 112 |
| AI-Powered Features | 8 | 8 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 11 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 75% |
Feature Comparison by Category
AI (7 vs 5)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Writer for SMS and Chat | ||
| Call highlights | ||
| Call summaries | ||
| Meeting insights | ||
| Message Translation | ||
| Robocall mitigation and spam blocking | ||
| Sentiment analysis |
Administration (5 vs 6)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Automatic Updates | ||
| Call queues | ||
| Cloud Private Branch Exchange (PBX) | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Dial-by-name directory | ||
| Greetings | ||
| Hot Desking | ||
| Multi-level Interactive Voice Response (IVR) or Auto-attendant | ||
| Music on hold | ||
| No On-Site Hardware |
Analytics (5 vs 5)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Adoption analytics | ||
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Business analytics | ||
| Business analytics APIs | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Live call queue monitoring | ||
| Quality of service analytics for IT professionals | ||
| Real-time Quality of Service (QoS) Analytics |
Audio (0 vs 1)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Background noise reduction |
Call Management (3 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Menu (IVR) |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Team Message Rooms |
Fax (1 vs 9)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Advanced fax spam blocking | ||
| Custom fax cover pages | ||
| Email-to-fax | ||
| Fax scheduling | ||
| Group faxing capability | ||
| Instant fax alerts | ||
| Print incoming faxes automatically | ||
| Print-to-fax | ||
| Scan-to-fax | ||
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Global Office |
Hardware (2 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Avaya Phone Compatibility | ||
| Phone Rental Options |
Integration (5 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| CRM Integrations | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration |
Messaging (1 vs 1)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Business SMS and MMS | ||
| Unified inbox |
Mobile (1 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Mobile App |
Phone (0 vs 27)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Answering rules | ||
| Automatic call recording | ||
| Bridge call appearance (open beta) | ||
| Call delegation | ||
| Call flip | ||
| Call forwarding | ||
| Call from computer softphone | ||
| Call park | ||
| Call screening | ||
| Caller ID | ||
| Deskphone accessories and devices | ||
| Extensions | ||
| Heads-up display | ||
| Hot desking | ||
| IVR Editor |
Push to Talk (0 vs 2)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Auto-play | ||
| Push to Talk |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Enterprise-Grade Call Quality |
Rooms (0 vs 6)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Join 3rd party meetings | ||
| Mobile to room switch | ||
| Phone as personal controller | ||
| Proximity share | ||
| Rooms as a softphone | ||
| Voice commands to start a meeting |
SMS (0 vs 9)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Advanced search function | ||
| Business SMS | ||
| Enhanced SMS deliverability | ||
| Group SMS/MMS | ||
| SMS Automations | ||
| SMS Messages sync | ||
| SMS integrations | ||
| Send more than plain text | ||
| Unified phone number |
Security (5 vs 7)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| 99.999% SLA uptime | ||
| Advanced call and fax blocking settings | ||
| Emergency response locations for 911 calls | ||
| Encryption | ||
| Mobile Application Management for BYOD | ||
| Number Masking | ||
| RingOut and Number Masking | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign On | ||
| Single Sign-On (SSO) | ||
| TLS encryption / SRTP secure voice |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| 24/7 Support |
Team Messaging (0 vs 15)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Add-Ins | ||
| Admin management | ||
| Calendar integrations | ||
| Customizable tabs | ||
| Device interoperability | ||
| File sharing | ||
| Group communication | ||
| Image pins and comments | ||
| Multi-channel participation | ||
| Notes | ||
| Personal folders | ||
| Presence status | ||
| Resource Center | ||
| Secure management | ||
| Task creation and management |
Video (0 vs 10)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Breakout rooms | ||
| Browser join | ||
| Collaborative notes | ||
| Device switch between mobile and desktop | ||
| Digital whiteboarding | ||
| Dynamic end-to-end encryption | ||
| Live transcription (AI) | ||
| Remote Desktop Control | ||
| Share camera view on mobile | ||
| Team huddle |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 0)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Webinar (0 vs 9)
| Feature | Avaya Cloud Office | RingCentral |
|---|---|---|
| Backstage prep & debrief sessions | ||
| Branded registration pages and emails | ||
| Configure automated emails | ||
| Join from anywhere | ||
| Marketing integrations | ||
| Polls | ||
| Q&A | ||
| Schedule, manage and run from the RingCentral app | ||
| Webinar host panel & QoS Analytics |
Unique Features
Only in Avaya Cloud Office (46)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
Team Message Rooms
+ 26 more unique features
Only in RingCentral (111)
Call queues
Cloud Private Branch Exchange (PBX)
Dial-by-name directory
Greetings
Multi-level Interactive Voice Response (IVR) or Auto-attendant
Music on hold
Call highlights
Call summaries
Meeting insights
Robocall mitigation and spam blocking
Sentiment analysis
Adoption analytics
Business analytics
Business analytics APIs
Live call queue monitoring
Quality of service analytics for IT professionals
Background noise reduction
Advanced fax spam blocking
Custom fax cover pages
Email-to-fax
+ 91 more unique features
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