Avaya Cloud Office vs Phone.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers fewer features (47 vs 59) and more integrations (11 vs 5). Starting price: Avaya Cloud Office at $20/mo vs Phone.com at $18/mo. Avaya Cloud Office has 45 unique features while Phone.com has 57 unique features, with 2 features in common.
| Avaya Cloud Office | Phone.com | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 59 |
| AI-Powered Features | 8 | 5 |
| Starting Price | $20/mo | $18/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 11 | 5 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (7 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Writer for SMS and Chat | ||
| AI-Connect | ||
| Message Translation |
Accessibility (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Mobile & Web Apps |
Account Management (0 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Address Book | ||
| My.Phone.Com |
Administration (5 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Hot Desking | ||
| No On-Site Hardware |
Analytics (5 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Real-time Quality of Service (QoS) Analytics |
Branding (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Custom Phone Number |
Call Management (3 vs 16)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Blocking | ||
| Call Forwarding | ||
| Call Handling Rules | ||
| Call Menu (IVR) | ||
| Call Recording | ||
| Call Routing | ||
| Call Screening | ||
| Call Transfer | ||
| Call Waiting | ||
| Caller ID | ||
| Dial-by-Name Directory | ||
| Do Not Disturb | ||
| Follow Me |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Team Message Rooms |
Communication (0 vs 9)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Audio Conferencing | ||
| Business SMS | ||
| Conference Calling | ||
| Fax Reception | ||
| Fax-from-Phone | ||
| International Calling | ||
| Video Conferencing | ||
| Voicemail | ||
| Voicemail to Email |
Compliance (0 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| HIPAA Compliance | ||
| SOC 2 Compliance |
Core (0 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Business Phone Number | ||
| Call, Text, Video, and Voicemail |
Customization (0 vs 3)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Greetings | ||
| Hold Music | ||
| Text-to-Greeting |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Global Office |
Guarantee (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| 30-Day Money-Back Guarantee |
Hardware (2 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Analog Phone Support | ||
| Avaya Phone Compatibility | ||
| IP Phone Connection | ||
| Phone Rental Options |
Integration (5 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Application Integration | ||
| CRM Integrations | ||
| Click-to-Call | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration |
Messaging (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Business SMS and MMS |
Mobile (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Mobile App |
Mobility (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| ProSIM |
Notifications (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Call Notifications |
Phone Numbers (0 vs 5)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Global Numbers | ||
| International Phone Numbers | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Vanity Numbers |
Premium Services (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Live Answer-Connect |
Productivity (0 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Video Meeting Transcription | ||
| Voicemail Transcription |
Quality (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| HD Voice |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Enterprise-Grade Call Quality |
Reporting (0 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Call Analytics | ||
| Call Logs |
Safety (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| E911 Service |
Security (5 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Encryption | ||
| Number Masking | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) |
Setup (0 vs 1)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Number Porting |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 2)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| 24/7 Support | ||
| Expert Support |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 0)
| Feature | Avaya Cloud Office | Phone.com |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Unique Features
Only in Avaya Cloud Office (45)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
Hot Desking
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
+ 25 more unique features
Only in Phone.com (57)
Mobile & Web Apps
Address Book
My.Phone.Com
AI-Connect
Custom Phone Number
Call Blocking
Call Forwarding
Call Handling Rules
Call Recording
Call Routing
Call Screening
Call Transfer
Call Waiting
Caller ID
Dial-by-Name Directory
Do Not Disturb
Follow Me
Menus
Queues
Schedules
+ 37 more unique features
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