Avaya Cloud Office vs Microsoft Teams Phone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers more features (47 vs 36) and fewer integrations (11 vs 13). Starting price: Avaya Cloud Office at $20/mo vs Microsoft Teams Phone at Contact Sales. Avaya Cloud Office has 47 unique features while Microsoft Teams Phone has 36 unique features, with 0 features in common.
| Avaya Cloud Office | Microsoft Teams Phone | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 36 |
| AI-Powered Features | 8 | 7 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 3 | 5 |
| Integrations | 11 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 85% |
Feature Comparison by Category
AI (7 vs 2)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Personal Assistant | ||
| AI Writer for SMS and Chat | ||
| AI-Generated Summaries and Insights | ||
| Message Translation |
Accessibility (0 vs 2)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Accessible Calling | ||
| Call Captions and Transcripts |
Administration (5 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Hot Desking | ||
| No On-Site Hardware | ||
| One Admin Console |
Analytics (5 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Call Quality Dashboard | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Real-time Quality of Service (QoS) Analytics |
Audio Quality (0 vs 2)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Call Management (3 vs 4)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Forwarding and Simultaneous Ring | ||
| Call Menu (IVR) | ||
| Call Queues and Auto Attendants | ||
| Queues App for Teams | ||
| Shared Calling |
Calling (0 vs 4)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Collaborative Calling | ||
| Seamless Calling | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Team Message Rooms |
Compliance (0 vs 3)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| eDiscovery |
Customer Management (0 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Customer Engagement Tools |
Device Support (0 vs 3)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Global Office |
Hardware (2 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Avaya Phone Compatibility | ||
| Phone Rental Options |
Integration (5 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| CRM Integrations | ||
| Contact Center Integration | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration |
Messaging (1 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Business SMS and MMS |
Mobile (1 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Mobile App | ||
| Teams Phone Mobile |
Network Management (0 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Automatic Bandwidth Controls |
PSTN Connectivity (0 vs 3)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Reliability (1 vs 3)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| 99.999% Uptime Guarantee | ||
| Enterprise-Grade Call Quality | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Safety (0 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Emergency Calling |
Security (5 vs 2)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Encryption | ||
| End-to-End Encryption | ||
| Number Masking | ||
| Retention Policies | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| 24/7 Support |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 0)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Workplace (0 vs 1)
| Feature | Avaya Cloud Office | Microsoft Teams Phone |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in Avaya Cloud Office (47)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
Hot Desking
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
+ 27 more unique features
Only in Microsoft Teams Phone (36)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
Video Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
+ 16 more unique features
View Avaya Cloud Office details View Microsoft Teams Phone details Avaya Cloud Office alternatives Microsoft Teams Phone alternatives
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