Avaya Cloud Office vs GoTo Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers fewer features (47 vs 110) and more integrations (11 vs 6). Starting price: Avaya Cloud Office at $20/mo vs GoTo Connect at Contact Sales. Avaya Cloud Office has 44 unique features while GoTo Connect has 107 unique features, with 3 features in common.
| Avaya Cloud Office | GoTo Connect | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 110 |
| AI-Powered Features | 8 | 14 |
| Starting Price | $20/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 11 | 6 |
| Shared Features | 3 | |
| Shared Integrations | 3 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (7 vs 11)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Summary | ||
| AI Call Transcription | ||
| AI Call Transcripts | ||
| AI Chat Analysis | ||
| AI Meeting Summaries | ||
| AI Meeting Summary | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Optimization | ||
| AI Receptionist | ||
| AI Sentiment Analysis | ||
| AI Topic Detection | ||
| AI Topic Monitoring | ||
| AI Writer for SMS and Chat |
Administration (5 vs 9)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Automatic Updates | ||
| Call Management & Phone System | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Device Management | ||
| GoPilot AI | ||
| Hot Desking | ||
| Multi-Site Admin & Management | ||
| No On-Site Hardware | ||
| Single Sign-On | ||
| Sound Clips | ||
| Text-To-Speech | ||
| Unified Admin |
Analytics (5 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Real-time Quality of Service (QoS) Analytics |
Analytics & Reporting (0 vs 11)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Analytics | ||
| Call Reports | ||
| Call Routing Optimizer & Analytics | ||
| Customizable Dashboards | ||
| Enhanced Reporting | ||
| Interaction Details | ||
| Proactive System Alerts | ||
| Real-Time & Historical Reports | ||
| SMS Usage Reports | ||
| SMS/MMS Volume and Delivery Status | ||
| System Health Dashboard |
Call Management (3 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Menu (IVR) |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Team Message Rooms |
Contact Center (0 vs 17)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Agent Dashboard | ||
| Agent Softphone | ||
| Attendant Console | ||
| Auto Queue Callback | ||
| Auto-Dialer | ||
| Call Campaign | ||
| Call Dispositions | ||
| Call Wrap-Up | ||
| Co-Browsing | ||
| Custom Ringback Music | ||
| Intelligent Call Routing | ||
| Monitor & Coach Agents | ||
| Position Announcement & Frequency | ||
| Priority Management | ||
| Ring Strategy |
Customer Experience (0 vs 10)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Campaign Templates | ||
| Chat Assistant | ||
| Contact Segmentation | ||
| Custom Contact Fields | ||
| Custom Surveys | ||
| Facebook & Instagram Messenger Channel | ||
| SMS & MMS Campaigns | ||
| Shared Inbox | ||
| WebChat Channel | ||
| WhatsApp Channel |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Global Office |
Hardware (2 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Avaya Phone Compatibility | ||
| Phone Rental Options |
Integration (5 vs 4)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Advanced Integrations | ||
| Automated Call Logging | ||
| Basic Integrations | ||
| CRM Integrations | ||
| Click-to-Call | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration |
Meetings & Video (0 vs 12)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Breakout Rooms | ||
| Closed Captioning | ||
| Emoji & Audio Reactions | ||
| End-to-End Video Encryption | ||
| Flexible Layout | ||
| InRoom Link (H.323/SIP) | ||
| Local and Cloud Meeting Recording | ||
| Meeting Co-Organizers | ||
| Meeting Transcriptions | ||
| Miro Integration | ||
| Transcript Localization | ||
| Video Meetings |
Messaging (1 vs 3)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Automated SMS Messages | ||
| Business SMS and MMS | ||
| SMS & MMS | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Mobile App |
Platform (0 vs 4)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| 99.999% Reliability | ||
| Call from Any Device, Anywhere | ||
| Mobile and Desktop Applications | ||
| Scalability |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Enterprise-Grade Call Quality |
Security (5 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Encryption | ||
| Number Masking | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 1)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| 24/7 Support |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 0)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Voice & Call Management (0 vs 28)
| Feature | Avaya Cloud Office | GoTo Connect |
|---|---|---|
| Auto Attendants | ||
| Call Filtering | ||
| Call Forwarding | ||
| Call Handling | ||
| Call On Hold | ||
| Call Queues | ||
| Call Recording | ||
| Cloud Phone System | ||
| Custom Messages & Greetings | ||
| Customizable Dial Plans | ||
| Dial-by-Name Directory | ||
| Emergency Calling (E911) | ||
| Free International Calling | ||
| Hosted VoIP Phone Service | ||
| Hot Desking |
Unique Features
Only in Avaya Cloud Office (44)
Automatic Updates
Connect Multiple Sites
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
Team Message Rooms
Unlimited Internet Fax
+ 24 more unique features
Only in GoTo Connect (107)
Call Management & Phone System
Device Management
GoPilot AI
Multi-Site Admin & Management
Single Sign-On
Sound Clips
Text-To-Speech
Unified Admin
AI Call Summary
AI Call Transcripts
AI Chat Analysis
AI Meeting Summary
AI Optimization
AI Receptionist
AI Sentiment Analysis
AI Topic Detection
AI Topic Monitoring
Interaction Summaries
Supervisor Recovery
Analytics
+ 87 more unique features
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