Avaya Cloud Office vs eVoice
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers more features (47 vs 22) and more integrations (11 vs 0). Starting price: Avaya Cloud Office at $20/mo vs eVoice at $14/mo. Avaya Cloud Office has 45 unique features while eVoice has 20 unique features, with 2 features in common.
| Avaya Cloud Office | eVoice | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 22 |
| AI-Powered Features | 8 | 1 |
| Starting Price | $20/mo | $14/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 11 | 0 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 60% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Writer for SMS and Chat | ||
| Message Translation |
Access (0 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Mobile App |
Administration (5 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Hot Desking | ||
| No On-Site Hardware |
Analytics (5 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Real-time Quality of Service (QoS) Analytics | ||
| Usage Reports |
Call Management (3 vs 5)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Advanced Call Handling | ||
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Auto-Attendant | ||
| Call Blocking | ||
| Call Menu (IVR) | ||
| Call Scheduling | ||
| Call Screening |
Calling (0 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| International Calling |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Team Message Rooms |
Compliance (0 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Call Recording |
Conference (0 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Merged Calling |
Core (0 vs 3)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Number Porting | ||
| Unlimited Calls | ||
| Virtual Phone Numbers |
Customization (0 vs 3)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Custom Greetings | ||
| Hold Music | ||
| Professional Greeting |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Global Office |
Hardware (2 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Avaya Phone Compatibility | ||
| Phone Rental Options |
Integration (5 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| CRM Integrations | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration |
Messaging (1 vs 4)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Business SMS and MMS | ||
| Unlimited Messaging | ||
| Virtual Fax | ||
| Voicemail | ||
| Voicemail Transcription |
Mobile (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Mobile App |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Enterprise-Grade Call Quality |
Security (5 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Encryption | ||
| Number Masking | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| 24/7 Support |
Support Services (0 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Live Receptionist |
Team Management (0 vs 1)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Multiple Extensions |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 0)
| Feature | Avaya Cloud Office | eVoice |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Unique Features
Only in Avaya Cloud Office (45)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
Hot Desking
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
+ 25 more unique features
Only in eVoice (20)
Usage Reports
Advanced Call Handling
Auto-Attendant
Call Blocking
Call Scheduling
Call Screening
International Calling
Call Recording
Merged Calling
Number Porting
Unlimited Calls
Virtual Phone Numbers
Custom Greetings
Hold Music
Professional Greeting
Unlimited Messaging
Virtual Fax
Voicemail
Live Receptionist
Multiple Extensions
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