Avaya Cloud Office vs Channels
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers more features (47 vs 37) and more integrations (11 vs 6). Starting price: Avaya Cloud Office at $20/mo vs Channels at $29/mo. Avaya Cloud Office has 46 unique features while Channels has 36 unique features, with 1 features in common.
| Avaya Cloud Office | Channels | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 37 |
| AI-Powered Features | 8 | 1 |
| Starting Price | $20/mo | $29/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 11 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 85% | 80% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Writer for SMS and Chat | ||
| Message Translation |
Administration (5 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Hot Desking | ||
| No On-Site Hardware |
Analytics (5 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics History | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| Real-time Quality of Service (QoS) Analytics |
Call Management (3 vs 7)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Distribution Rules | ||
| Call Forwarding | ||
| Call Menu (IVR) | ||
| Customer Recognition | ||
| Do Not Disturb Mode | ||
| Interactive Voice Response (IVR) | ||
| Welcome Message | ||
| Working Hours |
Calling (0 vs 2)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Free Incoming Calls | ||
| Unlimited Minutes to US & Canada |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Team Message Rooms |
Contact Management (0 vs 2)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Contact Tags | ||
| Custom Notes |
Customer Support (0 vs 1)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Web Call Widget |
Customization (0 vs 1)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Web Call Personalization |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Global Office |
Hardware (2 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Avaya Phone Compatibility | ||
| Phone Rental Options |
Integration (5 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| CRM Integrations | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration |
Integrations (0 vs 2)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| API | ||
| Webhooks |
Messaging (1 vs 1)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Business SMS and MMS | ||
| SMS |
Mobile (1 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Mobile App |
Phone Numbers (0 vs 5)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Free Phone Number | ||
| International Numbers | ||
| Number Porting | ||
| Toll-free Numbers | ||
| Using Your Own Number |
Quality Assurance (0 vs 1)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Live Listening |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Enterprise-Grade Call Quality |
Reporting (0 vs 6)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Advanced Data Export | ||
| Call Recordings | ||
| Calls History | ||
| Custom Reports | ||
| Data Export | ||
| Real Time Dashboard |
Sales (0 vs 1)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Outbound Calls |
Security (5 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Encryption | ||
| Number Masking | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 2)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| 24/7 Chat Support | ||
| 24/7 Phone Support | ||
| 24/7 Support |
Team Management (0 vs 1)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| User Groups |
User Interface (0 vs 3)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Chrome Extension | ||
| Mobile App | ||
| Web-based Panel |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 0)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Voicemail (0 vs 2)
| Feature | Avaya Cloud Office | Channels |
|---|---|---|
| Voicedrop | ||
| Voicemail |
Unique Features
Only in Avaya Cloud Office (46)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
Hot Desking
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
+ 26 more unique features
Only in Channels (36)
Call Distribution Rules
Call Forwarding
Customer Recognition
Do Not Disturb Mode
Interactive Voice Response (IVR)
Welcome Message
Working Hours
Free Incoming Calls
Unlimited Minutes to US & Canada
Contact Tags
Custom Notes
Web Call Widget
Web Call Personalization
API
Webhooks
SMS
Free Phone Number
International Numbers
Number Porting
Toll-free Numbers
+ 16 more unique features
View Avaya Cloud Office details View Channels details Avaya Cloud Office alternatives Channels alternatives
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