AskNicely vs Gainsight
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers more features (57 vs 42) and fewer integrations (4 vs 25). Starting price: AskNicely at Contact Sales vs Gainsight at $3000/mo. AskNicely has 57 unique features while Gainsight has 42 unique features, with 0 features in common.
| AskNicely | Gainsight | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 42 |
| AI-Powered Features | 6 | 10 |
| Starting Price | Contact Sales | $3000/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 4 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Analytics (0 vs 15)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Stakeholder Intelligence | ||
| Usage Analytics |
Automation (5 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Engagement Automation | ||
| Real-Time Alerts | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Customization (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Custom Fields |
Data Management (2 vs 4)
| Feature | AskNicely | Gainsight |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Customer Properties | ||
| Data Governance | ||
| Data History | ||
| Timeline View |
Employee Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| AskNicely Employee App |
Engagement (0 vs 8)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feature (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Assign Feedback Response | ||
| Customer Surveys | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| NPS Management | ||
| Request Reviews |
Goal Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| 100+ Integrations | ||
| API & Webhooks | ||
| API Access | ||
| CRM Integrations | ||
| Data Sync & Integration Hub | ||
| Microsoft Teams Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Platform (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Mobile App |
Recognition (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Cockpit Dashboard | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| Report Builder | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Security (3 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| Audit Logs | ||
| Role-Based Access Control | ||
| SSO/SAML Authentication |
Surveys (11 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Unlimited Users |
Workflow (0 vs 4)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in AskNicely (57)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 37 more unique features
Only in Gainsight (42)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
+ 22 more unique features
Want to build your own alternative to AskNicely or Gainsight?
Analyze it with Reap