AskNicely vs Gainsight
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers more features (57 vs 45) and fewer integrations (4 vs 30). Starting price: AskNicely at Contact Sales vs Gainsight at $2500/mo. AskNicely has 55 unique features while Gainsight has 43 unique features, with 2 features in common.
| AskNicely | Gainsight | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 45 |
| AI-Powered Features | 6 | 10 |
| Starting Price | Contact Sales | $2500/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 4 | 30 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Analytics (0 vs 10)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Attribute Engine | ||
| Benchmarking | ||
| Churn Prediction | ||
| Customer Health Scores | ||
| Expansion Scoring | ||
| Journey Analytics | ||
| Predictive Analytics | ||
| Sentiment Analysis | ||
| Timeline View | ||
| Usage Intelligence |
Assessment (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Scorecards |
Automation (5 vs 3)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Escalation Management | ||
| Playbooks | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests | ||
| Workflow Automation |
Collaboration (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Engagement Hub |
Customization (1 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Custom Fields |
Data Management (2 vs 3)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Bulk Operations | ||
| Customer 360 | ||
| Customer Data Hub | ||
| Customer Properties | ||
| Data History |
Employee Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| AskNicely Employee App |
Engagement (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Business Reviews |
Feature (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Assign Feedback Response | ||
| Customer Feedback Loop | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews | ||
| Survey Management |
Forecasting (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Forecasting |
Goal Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 5)
| Feature | AskNicely | Gainsight |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Call Recording Integration | ||
| Data Connectors | ||
| Email Integration | ||
| Microsoft Teams Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction | ||
| Webhooks |
Intelligence (0 vs 3)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Customer Commands | ||
| Relationship Intelligence | ||
| Smart Nudges |
Localization (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Multi-language Support |
Notification (0 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Alerts and Notifications |
Productivity (0 vs 3)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Mobile App | ||
| QBR Builder | ||
| Task Management |
Recognition (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 3)
| Feature | AskNicely | Gainsight |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Cockpit | ||
| Custom Dashboards | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| Reporting Engine | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Security (3 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| Audit Logs | ||
| Role-based Access Control | ||
| SSO/SAML Authentication |
Segmentation (0 vs 2)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Account Segmentation | ||
| Segment Building |
Surveys (11 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Team Huddles | ||
| Territory Management |
Training (1 vs 1)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Frontline Coaching | ||
| Training Academy |
User Management (1 vs 0)
| Feature | AskNicely | Gainsight |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (55)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
100+ Integrations
+ 35 more unique features
Only in Gainsight (43)
Attribute Engine
Benchmarking
Churn Prediction
Customer Health Scores
Expansion Scoring
Journey Analytics
Predictive Analytics
Sentiment Analysis
Timeline View
Usage Intelligence
Scorecards
Escalation Management
Playbooks
Workflow Automation
Engagement Hub
Bulk Operations
Customer 360
Customer Data Hub
Business Reviews
Customer Feedback Loop
+ 23 more unique features
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