Kommo vs Pipeliner CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kommo offers fewer features (61 vs 82) and fewer integrations (5 vs 12). Starting price: Kommo at $15/mo vs Pipeliner CRM at $75/mo. Kommo has 56 unique features while Pipeliner CRM has 77 unique features, with 5 features in common.
| Kommo | Pipeliner CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 82 |
| AI-Powered Features | 6 | 4 |
| Starting Price | $15/mo | $75/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 5 | 12 |
| Shared Features | 5 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (6 vs 4)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| AI Agent | ||
| AI Email Assistant | ||
| AI Prompts | ||
| Bot AI Power-up | ||
| Conversation Summaries | ||
| Insights | ||
| Kommo AI Copilot | ||
| Pipeliner Voyager AI | ||
| Suggested Replies | ||
| Voice-to-Text Transcription |
Account Management (0 vs 2)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Account Health | ||
| Account Plans |
Activity Management (0 vs 5)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Activity Management | ||
| Appointment Scheduler | ||
| Notes Management | ||
| Reminders | ||
| Task Management |
Administration (0 vs 5)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| Custom User Roles and Permissions | ||
| Field Permissions | ||
| Sandbox Environment |
Analytics (7 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Advanced Reports | ||
| Chat Performance Tracking | ||
| Customizable Dashboard | ||
| Lead Scoring | ||
| Link Click Tracking | ||
| Net Promoter Score | ||
| Win-Loss Analysis |
Automation (5 vs 4)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Add-on Trigger Pack | ||
| Approval Processes | ||
| Automatizer Workflow Engine | ||
| Email Automation | ||
| No-Code Bot Builder | ||
| Sales Automation | ||
| Salesbots | ||
| Triggered SMS & Emails | ||
| Workflow Automation |
Collaboration (1 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Feeds (Built-in Internal Messaging) | ||
| Team Chat & Mentions |
Communication (7 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Call Logging & Recording | ||
| Chat & Email Templates | ||
| Email (2-way sync) | ||
| Live Chat | ||
| Message/Email Read Status | ||
| SMS and VoIP Integrations | ||
| Unified Inbox |
Communications (0 vs 2)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Calling Integration | ||
| Email Integration |
Compliance (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| GDPR Compliance |
Content Management (0 vs 3)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Attachment Management | ||
| Document Management | ||
| Online Forms |
Core CRM (0 vs 5)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Account Management | ||
| Contact Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Pipeline Management |
Customization (0 vs 5)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Custom Entities | ||
| Custom Fields | ||
| Lookup Fields | ||
| Multiple Form Views | ||
| Rollup Fields |
Data Management (0 vs 6)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Advanced Filtering | ||
| Bulk Ownership Updates | ||
| Bulk Updates | ||
| Import/Export Capabilities | ||
| Merge Contacts & Accounts | ||
| Opportunity and Lead Archive View |
Data Protection (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Daily Database Backups |
Data Quality (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Duplicate Checker |
Developer (2 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| RESTful API | ||
| WebSDK |
Email Marketing (0 vs 3)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Email Personalization | ||
| Email Sequencing | ||
| Mass Email Tracking |
Integration (5 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Call Routing Integrations | ||
| Google Sheets Sync | ||
| Integration Marketplace | ||
| Messenger Apps Integration | ||
| Webhooks |
Lead Generation (4 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Advanced Chat Button | ||
| Business Card Scanner | ||
| Web Form Builder | ||
| Website Chat Button |
Lead Management (5 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Custom Fields | ||
| Custom Lists | ||
| Email Parsing | ||
| Required Fields | ||
| Super Fields Pack |
Localization (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Multiple Currencies |
Marketing (1 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Chat Broadcasting |
Mobile (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Mobile App |
Organization (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Custom Business Units |
Platform (1 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Mobile App |
Productivity (3 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Calendar & Reminders | ||
| Document Generator | ||
| Task Management |
Project Management (0 vs 4)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Gantt View | ||
| Multiple Custom Projects | ||
| Objective View | ||
| Project Engine |
Reporting (0 vs 4)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Advanced Reporting | ||
| Custom Dashboards | ||
| Navigator Dashboard | ||
| Scheduled Reports |
Sales Analytics (0 vs 1)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Whitespace Account Matrix |
Sales Management (2 vs 6)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Custom Pipeline Stages | ||
| Custom Products and Services Catalog | ||
| Forecasting & Quotas | ||
| Multiple Custom Pipelines | ||
| Multiple Sales Pipelines | ||
| Quote Management | ||
| Target Multiple KPIs |
Search (1 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Search in Lead Profiles |
Security (8 vs 5)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| 2-Factor Authentication | ||
| Activity Limits | ||
| Customizable User Permissions | ||
| Data Backup | ||
| Email Domain Restrictions | ||
| Enable/Block IP Addresses | ||
| Encryption at Rest | ||
| Field Permissions | ||
| Periodic Data Backup | ||
| SSL Certificate | ||
| SSL Encryption | ||
| Single Sign-On (SAML 2.0) | ||
| User Teams |
Storage (1 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Media Storage |
Support (2 vs 0)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Expert Partners Network | ||
| Phone, Email & Chat Support |
User Interface (0 vs 5)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Compact View | ||
| In-App Notifications | ||
| Personalized User Interfaces | ||
| Power Panel | ||
| Record Preview |
Visualization (0 vs 6)
| Feature | Kommo | Pipeliner CRM |
|---|---|---|
| Account Matrix View | ||
| Dynamic Target Views | ||
| Dynamic Velocity View | ||
| Map View | ||
| Visual Account and Contact Org Chart | ||
| Visual Opportunity and Lead Buying Center |
Unique Features
Only in Kommo (56)
AI Agent
AI Prompts
Bot AI Power-up
Conversation Summaries
Kommo AI Copilot
Suggested Replies
Advanced Reports
Chat Performance Tracking
Customizable Dashboard
Lead Scoring
Link Click Tracking
Net Promoter Score
Win-Loss Analysis
Add-on Trigger Pack
No-Code Bot Builder
Salesbots
Triggered SMS & Emails
Workflow Automation
Team Chat & Mentions
Call Logging & Recording
+ 36 more unique features
Only in Pipeliner CRM (77)
Account Health
Account Plans
Activity Management
Appointment Scheduler
Notes Management
Reminders
Advanced Permissions
Audit Log
Custom User Roles and Permissions
Sandbox Environment
AI Email Assistant
Insights
Pipeliner Voyager AI
Voice-to-Text Transcription
Approval Processes
Automatizer Workflow Engine
Email Automation
Sales Automation
Feeds (Built-in Internal Messaging)
Calling Integration
+ 57 more unique features
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