Aircall vs Grasshopper
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Aircall offers fewer features (40 vs 45) and fewer integrations (25 vs 30). Starting price: Aircall at $30/mo vs Grasshopper at $9.99/mo. Aircall has 32 unique features while Grasshopper has 37 unique features, with 8 features in common.
| Aircall | Grasshopper | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 40 | 45 |
| AI-Powered Features | 3 | 1 |
| Starting Price | $30/mo | $9.99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 25 | 30 |
| Shared Features | 8 | |
| Shared Integrations | 16 | |
| Data Quality | 70% | 73% |
Feature Comparison by Category
AI Features (3 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| AI-Powered Call Transcription | ||
| Call Insights | ||
| Sentiment Analysis |
Access (2 vs 2)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Mobile App | ||
| Multi-Device Sync | ||
| Web Phone Interface |
Administration (0 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| User Roles and Permissions |
Agent Tools (2 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Whisper | ||
| Presence Management |
Analytics (2 vs 3)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Analytics | ||
| Call Metrics Dashboard | ||
| Call Transcription | ||
| Performance Reports |
Automation (3 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Auto Responder | ||
| Call Deflection | ||
| Call Scheduling | ||
| Custom Call Workflows |
Call Experience (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| On-Hold Messages |
Call Management (9 vs 4)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Blocking | ||
| Call Forwarding | ||
| Call Queue Management | ||
| Call Queuing | ||
| Call Recording | ||
| Call Screening | ||
| Call Transfer | ||
| Caller ID Display | ||
| Conference Calls | ||
| IVR (Interactive Voice Response) | ||
| Team Voicemail Box | ||
| Voicemail Management |
Call Routing (0 vs 3)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Forwarding Rules | ||
| Extension System | ||
| IVR System |
Collaboration (0 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Conference Calling |
Communication (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| SMS Integration |
Compliance (0 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Compliance Reporting |
Contact Center (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Contact Center Features |
Contacts (0 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Contact Management |
Core (1 vs 9)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Forwarding | ||
| Call Recording | ||
| Cloud Phone System | ||
| Fax to Email | ||
| International Calling | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Unlimited Local Numbers | ||
| Vanity Numbers | ||
| Voicemail to Email |
Customer Feedback (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Surveys |
Customization (0 vs 5)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Business Hours Settings | ||
| Caller ID Customization | ||
| Custom Branding | ||
| Custom Greetings | ||
| Do Not Disturb Mode |
Developer (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| API Access |
Documentation (2 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call History | ||
| Call Notes |
Export (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Logs Export |
Integration (3 vs 2)
| Feature | Aircall | Grasshopper |
|---|---|---|
| API Access | ||
| CRM Integration | ||
| Calendar Integration | ||
| Call Logging to CRM | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Multi-Language Support |
Messaging (0 vs 5)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Bulk SMS | ||
| Message Scheduling | ||
| Message Templates | ||
| SMS Messaging | ||
| SMS Read Receipts |
Organization (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Tags |
Privacy (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Masking |
Quality Assurance (1 vs 0)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call Monitoring |
Security (3 vs 2)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Backup and Recovery | ||
| Compliance Recording | ||
| Password Protection | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Support (0 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Priority Support |
Team (0 vs 3)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Availability Status | ||
| Call Monitoring | ||
| Team Dashboard |
Tracking (0 vs 1)
| Feature | Aircall | Grasshopper |
|---|---|---|
| Call History |
Unique Features
Only in Aircall (32)
Web Phone Interface
Call Whisper
Presence Management
AI-Powered Call Transcription
Call Insights
Sentiment Analysis
Performance Reports
Call Deflection
Call Scheduling
Custom Call Workflows
On-Hold Messages
Call Queuing
Caller ID Display
Conference Calls
IVR (Interactive Voice Response)
Team Voicemail Box
Voicemail Management
SMS Integration
Contact Center Features
Cloud Phone System
+ 12 more unique features
Only in Grasshopper (37)
Multi-Device Sync
User Roles and Permissions
Call Metrics Dashboard
Call Transcription
Auto Responder
Call Blocking
Call Queue Management
Call Screening
Call Forwarding Rules
Extension System
IVR System
Conference Calling
Compliance Reporting
Contact Management
Fax to Email
International Calling
Local Phone Numbers
Toll-Free Numbers
Unlimited Local Numbers
Vanity Numbers
+ 17 more unique features
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