Aircall vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Aircall offers fewer features (40 vs 48) and more integrations (25 vs 9). Starting price: Aircall at $30/mo vs RingCentral at Free. Aircall has 39 unique features while RingCentral has 47 unique features, with 1 features in common.
| Aircall | RingCentral | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 40 | 48 |
| AI-Powered Features | 3 | 5 |
| Starting Price | $30/mo | Free |
| Pricing Tiers | 4 | 1 |
| Integrations | 25 | 9 |
| Shared Features | 1 | |
| Shared Integrations | 6 | |
| Data Quality | 70% | 80% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Aircall | RingCentral |
|---|---|---|
| AI Assistant | ||
| AI Conversation Expert | ||
| AI Receptionist | ||
| Live Transcription |
AI Features (3 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| AI-Powered Call Transcription | ||
| Call Insights | ||
| Sentiment Analysis |
Access (2 vs 3)
| Feature | Aircall | RingCentral |
|---|---|---|
| Cross-Device Switching | ||
| Mobile App | ||
| Mobile App Access | ||
| Web Browser Access | ||
| Web Phone Interface |
Administration (0 vs 4)
| Feature | Aircall | RingCentral |
|---|---|---|
| Cost Center Management | ||
| Custom Roles and Permissions | ||
| Multi-Support Admin | ||
| Team Administration |
Agent Tools (2 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Whisper | ||
| Presence Management |
Analytics (2 vs 3)
| Feature | Aircall | RingCentral |
|---|---|---|
| Adoption Analytics | ||
| Advanced Meeting Insights | ||
| Business Analytics | ||
| Call Analytics | ||
| Performance Reports |
Automation (3 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Deflection | ||
| Call Scheduling | ||
| Custom Call Workflows | ||
| Custom Workflows |
Call Experience (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| On-Hold Messages |
Call Management (9 vs 3)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Delegation | ||
| Call Forwarding | ||
| Call Queues | ||
| Call Queuing | ||
| Call Recording | ||
| Call Screening | ||
| Call Transfer | ||
| Caller ID Display | ||
| Conference Calls | ||
| IVR (Interactive Voice Response) | ||
| Team Voicemail Box | ||
| Voicemail Management |
Collaboration (0 vs 6)
| Feature | Aircall | RingCentral |
|---|---|---|
| Breakout Rooms | ||
| File Sharing | ||
| Screen Sharing | ||
| Team Connect | ||
| Team Huddle | ||
| Whiteboard |
Communication (1 vs 2)
| Feature | Aircall | RingCentral |
|---|---|---|
| Fax Service | ||
| SMS Integration | ||
| Team Messaging |
Contact Center (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Contact Center Features |
Core (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Cloud Phone System |
Customer Feedback (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Surveys |
Developer (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| API Access |
Documentation (2 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call History | ||
| Call Notes |
Engagement (0 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Participant Reactions |
Export (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Logs Export |
Integration (3 vs 3)
| Feature | Aircall | RingCentral |
|---|---|---|
| CRM Integration | ||
| Calendar Integration | ||
| Microsoft Teams Integration | ||
| RingCentral Add-Ins | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Multi-Language Support |
Messaging (0 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Business SMS |
Organization (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Tags |
Presentation (0 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Presentation Modes |
Privacy (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Masking |
Productivity (0 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Task Management |
Quality Assurance (1 vs 0)
| Feature | Aircall | RingCentral |
|---|---|---|
| Call Monitoring |
Recording (0 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Meeting Recording |
Scheduling (0 vs 1)
| Feature | Aircall | RingCentral |
|---|---|---|
| Personal Meeting Links |
Security (3 vs 5)
| Feature | Aircall | RingCentral |
|---|---|---|
| Compliance Recording | ||
| Dynamic End-to-End Encryption | ||
| Guest Allowance | ||
| Password Protection | ||
| Role-Based Access Control | ||
| Two-Factor Authentication | ||
| User Authentication | ||
| Waiting Room |
Video (0 vs 3)
| Feature | Aircall | RingCentral |
|---|---|---|
| HD Audio and Video | ||
| Video Conferencing | ||
| Virtual Backgrounds |
Voice (0 vs 5)
| Feature | Aircall | RingCentral |
|---|---|---|
| Business Phone System | ||
| International Calling Plans | ||
| Unlimited US/Canada Calls | ||
| Unlimited VoIP Calls | ||
| Visual Voicemail |
Unique Features
Only in Aircall (39)
Mobile App
Web Phone Interface
Call Whisper
Presence Management
AI-Powered Call Transcription
Call Insights
Sentiment Analysis
Call Analytics
Performance Reports
Call Deflection
Call Scheduling
Custom Call Workflows
On-Hold Messages
Call Forwarding
Call Queuing
Call Recording
Call Transfer
Caller ID Display
Conference Calls
IVR (Interactive Voice Response)
+ 19 more unique features
Only in RingCentral (47)
Cross-Device Switching
Mobile App Access
Web Browser Access
Cost Center Management
Custom Roles and Permissions
Multi-Support Admin
Team Administration
AI Assistant
AI Conversation Expert
AI Receptionist
Live Transcription
Adoption Analytics
Advanced Meeting Insights
Business Analytics
Custom Workflows
Call Delegation
Call Queues
Call Screening
Breakout Rooms
File Sharing
+ 27 more unique features
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