Acquire vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acquire offers fewer features (35 vs 64) and fewer integrations (1 vs 15). Starting price: Acquire at Contact Sales vs JivoChat at $28/mo. Acquire has 34 unique features while JivoChat has 63 unique features, with 1 features in common.
| Acquire | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 35 | 64 |
| AI-Powered Features | 1 | 5 |
| Starting Price | Contact Sales | $28/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 1 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (1 vs 2)
| Feature | Acquire | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| Bot Integration |
Analytics (2 vs 6)
| Feature | Acquire | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Live Reporting | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Reporting | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Acquire | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (3 vs 4)
| Feature | Acquire | JivoChat |
|---|---|---|
| Business Rules | ||
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Self-Service | ||
| Workflow Engine |
CRM (0 vs 1)
| Feature | Acquire | JivoChat |
|---|---|---|
| JivoChat CRM |
Call Management (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Call Deflection |
Collaboration (0 vs 1)
| Feature | Acquire | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (0 vs 8)
| Feature | Acquire | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customer Data (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Customer Information Display |
Customization (0 vs 2)
| Feature | Acquire | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (1 vs 1)
| Feature | Acquire | JivoChat |
|---|---|---|
| Chat History Storage | ||
| Import/Export Customer Data |
Engagement (0 vs 3)
| Feature | Acquire | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
File Management (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| File Sharing |
Integration (2 vs 4)
| Feature | Acquire | JivoChat |
|---|---|---|
| Chat API | ||
| Customizable Integrations | ||
| Flexible API Workflows | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Integrations (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Webhooks |
Lead Generation (0 vs 3)
| Feature | Acquire | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Multi-Language Translation |
Management (3 vs 4)
| Feature | Acquire | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Agent Workspace | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| SLA Management | ||
| Task Management |
Marketing (0 vs 2)
| Feature | Acquire | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (8 vs 5)
| Feature | Acquire | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Channel Switching | ||
| Chat Widget | ||
| Cross-Channel Conversations | ||
| Email Support | ||
| Messaging | ||
| Omnichannel Communication | ||
| SMS Support | ||
| Telegram Integration | ||
| Unified Conversation View | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Notifications (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Alerts |
Organization (0 vs 2)
| Feature | Acquire | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Acquire | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Acquire | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Queue Management (2 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Prioritization | ||
| Queue Management |
Reporting (0 vs 1)
| Feature | Acquire | JivoChat |
|---|---|---|
| Export Reports to Excel |
Routing (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Routing Configuration |
Security (0 vs 5)
| Feature | Acquire | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Services (1 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Professional Services |
Social Media (0 vs 2)
| Feature | Acquire | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Video (5 vs 0)
| Feature | Acquire | JivoChat |
|---|---|---|
| Live Video Support | ||
| One-Way Video | ||
| Two-Way Video | ||
| Video Recording | ||
| Voice and Video Calling |
Unique Features
Only in Acquire (34)
Bot Integration
Live Reporting
Reporting
Business Rules
Self-Service
Workflow Engine
Call Deflection
Customer Information Display
Import/Export Customer Data
Customizable Integrations
Flexible API Workflows
Webhooks
Multi-Language Translation
Agent Workspace
SLA Management
Task Management
Channel Switching
Chat Widget
Cross-Channel Conversations
Email Support
+ 14 more unique features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
GIF and Emoji Support
Live Chat for Mobile Apps
+ 43 more unique features
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