17hats vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
17hats offers more features (64 vs 28) and more integrations (12 vs 1). Starting price: 17hats at $60/mo vs Microsoft Dynamics 365 at Contact Sales. 17hats has 64 unique features while Microsoft Dynamics 365 has 28 unique features, with 0 features in common.
| 17hats | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 64 | 28 |
| AI-Powered Features | 0 | 20 |
| Starting Price | $60/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 12 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| AI Agents | ||
| Autonomous Agents | ||
| Generative AI for Support |
Analytics (0 vs 3)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Data-driven Decision Making | ||
| Dynamics 365 Customer Insights | ||
| Real-time Insights |
Automation (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Automation |
Branding (5 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Custom Fonts & Colors | ||
| Custom Logo | ||
| Custom Subdomain | ||
| Customizable Text | ||
| Remove 17hats Branding |
CRM (0 vs 2)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Agentic CRM | ||
| Customer Experience Management |
Collaboration (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Cross-functional Team Collaboration |
Customer Service (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Customer Service |
Documents (9 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| 3-in-1 Document | ||
| Contracts | ||
| Document Confirmation | ||
| Document Reminders | ||
| Document Templates | ||
| If/Then Logic | ||
| Invoices | ||
| Questionnaires | ||
| Quotes |
ERP (0 vs 2)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Agentic ERP | ||
| Dynamics 365 Business Central |
Email (7 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| 2-Way Email Sync | ||
| Email Read Receipts | ||
| Email Templates | ||
| Incoming Email | ||
| Outgoing Email | ||
| Save As Draft | ||
| Scheduled Emails |
Field Service (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Field Service |
Finance (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Finance |
Integration (0 vs 3)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| IoT Integration | ||
| Microsoft Marketplace Apps | ||
| Model Context Protocol (MCP) Servers |
Lead Management (6 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Auto-Responder | ||
| Lead Capture Form | ||
| Lead Management | ||
| Lead Source Reporting | ||
| The Knot/WeddingWire Integration | ||
| Workflow Trigger |
Learning (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Guided Tours |
Marketing (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Development |
Money (7 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Bookkeeping | ||
| Online Payments | ||
| Payment Schedules | ||
| Recurring Billing | ||
| Recurring Invoices | ||
| Saved Card Data | ||
| Tipping/Gratuity |
Online Scheduling (8 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Calendar Cross-Check | ||
| Group Online Scheduling | ||
| Online Scheduling | ||
| Online Scheduling Advanced | ||
| Online Scheduling Basic | ||
| Online Scheduling Payments | ||
| Questions for Online Scheduling | ||
| Zoom Integration |
Operations (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Operational Agility |
Organization (9 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Contact Management | ||
| Custom Fields | ||
| Dashboard | ||
| Multi Brands | ||
| Multi Users | ||
| Pipelines | ||
| Projects | ||
| Related Contacts | ||
| Tags |
Productivity (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Team Productivity Enhancement |
Project Management (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Project Operations |
Reporting (6 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Aged Receivables | ||
| Client Sales Report | ||
| Product Sales Report | ||
| Profit/Loss Report | ||
| Sales Tax Report | ||
| Upcoming Receivables |
Sales (0 vs 2)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Sales | ||
| Revenue Growth Tools |
Supply Chain (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Supply Chain Management |
Technology (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Time Management (7 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Advanced Workflows | ||
| Calendar | ||
| Client Portal | ||
| Mobile App | ||
| Time Tracking | ||
| To-Do Management | ||
| To-Do Workflows |
Trial (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Free Trial |
Unique Features
Only in 17hats (64)
Custom Fonts & Colors
Custom Logo
Custom Subdomain
Customizable Text
Remove 17hats Branding
3-in-1 Document
Contracts
Document Confirmation
Document Reminders
Document Templates
If/Then Logic
Invoices
Questionnaires
Quotes
2-Way Email Sync
Email Read Receipts
Email Templates
Incoming Email
Outgoing Email
Save As Draft
+ 44 more unique features
Only in Microsoft Dynamics 365 (28)
AI Agents
Autonomous Agents
Generative AI for Support
Data-driven Decision Making
Dynamics 365 Customer Insights
Real-time Insights
Automation
Cross-functional Team Collaboration
Agentic CRM
Customer Experience Management
Dynamics 365 Customer Service
Agentic ERP
Dynamics 365 Business Central
Dynamics 365 Field Service
Dynamics 365 Finance
IoT Integration
Microsoft Marketplace Apps
Model Context Protocol (MCP) Servers
Guided Tours
Customer Journey Development
+ 8 more unique features
View 17hats details View Microsoft Dynamics 365 details 17hats alternatives Microsoft Dynamics 365 alternatives
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