17hats vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
17hats offers more features (64 vs 15) and more integrations (12 vs 1). Starting price: 17hats at $60/mo vs Microsoft Dynamics 365 at Contact Sales. 17hats has 64 unique features while Microsoft Dynamics 365 has 15 unique features, with 0 features in common.
| 17hats | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 64 | 15 |
| AI-Powered Features | 0 | 9 |
| Starting Price | $60/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 12 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Agentic AI Agents |
AI/CRM (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Personalization |
AI/Field Service (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Field Service AI |
AI/Finance (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Financial AI and Automation |
AI/Integration (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Model Context Protocol (MCP) Servers |
AI/Service (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Generative AI for Customer Service |
AI/Supply Chain (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Supply Chain Intelligence |
Analytics (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Customer Data Platform |
Analytics/AI (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Real-time Customer Insights |
Automation (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Automation Workflows |
Branding (5 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Custom Fonts & Colors | ||
| Custom Logo | ||
| Custom Subdomain | ||
| Customizable Text | ||
| Remove 17hats Branding |
Documents (9 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| 3-in-1 Document | ||
| Contracts | ||
| Document Confirmation | ||
| Document Reminders | ||
| Document Templates | ||
| If/Then Logic | ||
| Invoices | ||
| Questionnaires | ||
| Quotes |
Email (7 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| 2-Way Email Sync | ||
| Email Read Receipts | ||
| Email Templates | ||
| Incoming Email | ||
| Outgoing Email | ||
| Save As Draft | ||
| Scheduled Emails |
Integration (0 vs 2)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Data Integration and Connectivity | ||
| IoT Integration |
Integration/Customization (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Marketplace Apps |
Lead Management (6 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Auto-Responder | ||
| Lead Capture Form | ||
| Lead Management | ||
| Lead Source Reporting | ||
| The Knot/WeddingWire Integration | ||
| Workflow Trigger |
Money (7 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Bookkeeping | ||
| Online Payments | ||
| Payment Schedules | ||
| Recurring Billing | ||
| Recurring Invoices | ||
| Saved Card Data | ||
| Tipping/Gratuity |
Online Scheduling (8 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Calendar Cross-Check | ||
| Group Online Scheduling | ||
| Online Scheduling | ||
| Online Scheduling Advanced | ||
| Online Scheduling Basic | ||
| Online Scheduling Payments | ||
| Questions for Online Scheduling | ||
| Zoom Integration |
Organization (9 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Contact Management | ||
| Custom Fields | ||
| Dashboard | ||
| Multi Brands | ||
| Multi Users | ||
| Pipelines | ||
| Projects | ||
| Related Contacts | ||
| Tags |
Reporting (6 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Aged Receivables | ||
| Client Sales Report | ||
| Product Sales Report | ||
| Profit/Loss Report | ||
| Sales Tax Report | ||
| Upcoming Receivables |
Sales (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Sales Acceleration |
Technology (0 vs 1)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Time Management (7 vs 0)
| Feature | 17hats | Microsoft Dynamics 365 |
|---|---|---|
| Advanced Workflows | ||
| Calendar | ||
| Client Portal | ||
| Mobile App | ||
| Time Tracking | ||
| To-Do Management | ||
| To-Do Workflows |
Unique Features
Only in 17hats (64)
Custom Fonts & Colors
Custom Logo
Custom Subdomain
Customizable Text
Remove 17hats Branding
3-in-1 Document
Contracts
Document Confirmation
Document Reminders
Document Templates
If/Then Logic
Invoices
Questionnaires
Quotes
2-Way Email Sync
Email Read Receipts
Email Templates
Incoming Email
Outgoing Email
Save As Draft
+ 44 more unique features
Only in Microsoft Dynamics 365 (15)
Agentic AI Agents
Customer Journey Personalization
Field Service AI
Financial AI and Automation
Model Context Protocol (MCP) Servers
Generative AI for Customer Service
Supply Chain Intelligence
Customer Data Platform
Real-time Customer Insights
Automation Workflows
Data Integration and Connectivity
IoT Integration
Marketplace Apps
Sales Acceleration
Mixed Reality Support
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