How to Build Your Own SolarWinds Service Desk
Replace SolarWinds Service Desk with a custom build. A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 48 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 48 features
AI(8 features)
Auto identify solutions, ticket sentiment monitoring, centralized procedures, and automatic assignment
Recommendations based on ticket content
Prioritize tickets based on urgency and sentiment
Solutions displayed while searching or submitting tickets
Generative AI sidekick that builds solutions, responses, and summaries for your agents
+3 more in this category
Asset Management(7 features)
Manage IT contracts and vendor agreements
On-premises, physical, virtual, cloud, hardware, software, buildings, and more asset tracking
Drive visibility, optimization, and compliance through smarter asset management with network scanning and tracking
Ensure license compliance and optimize software usage
Ensure optimal usage of assets and licenses
+2 more in this category
Configuration Management(5 features)
Connect assets to incidents for root cause analysis and asset-issue history
Understand the relationship between infrastructure and your business-critical applications and systems
Understand relationships between configuration items (CIs)
Understand change impact based on asset dependencies
Visual representation of configuration management database
Service Management(4 features)
Improve the management, efficiency, interactions and experience across every department beyond IT
Organized catalog of IT services available to users
Define and manage service level agreements
Empowering departments to publish offered services and structure service delivery
Support(4 features)
Real time 24/7 live chat support
Premium tier support with enhanced features
Chat, phone and email support from a Customer Success Team
Get product support over email and from IT pros on the SolarWinds Thwack community
Administration(2 features)
Define custom roles and permissions for users
Group management for organizing agents and departments
Automation(2 features)
Workflow automation for advanced service management scenarios
Automated runbooks for common IT processes and procedures
Change Management(2 features)
Centralized documentation, approvals, and process for proper changes
Maintain a history of all changes in the event a rollback or audit is needed
Cost Calculator
Pricing data not available for SolarWinds Service Desk. Check their website for current pricing.