How to Build Your Own Missive

Mention specific team members to get their attention.

Share files and attachments directly within conversations.

Internal notes and comments on conversations without notifying customers.

React to messages with emoji reactions.

See when team members have read messages in conversations.

Full conversation threads with customers accessible to all team members.

Organize and categorize conversations with custom labels and tags.

Combine multiple conversations into one thread.

Archive conversations to keep inbox clean and organized.

Powerful search functionality to find conversations, messages, and attachments.

Quick-access predefined responses for common customer inquiries.

Save draft messages and continue editing later.

Schedule messages to send at a later time.

Pre-built response templates for faster and consistent customer communication.

Snooze conversations and get reminded later.

Assign conversations to team members for clear ownership and tracking.

Set conversation status like Open, Pending, or Closed.

Set due dates on conversations for deadline tracking.

Mark conversations with priority levels for better triage.

Track all user activities and conversation changes for audit purposes.

Set automatic deletion policies for old conversations.

Define different roles with specific permissions for team members.

Forward emails from any email address to the shared inbox.

Create and manage team email signatures.

Centralized email inbox for team collaboration on customer inquiries.

Automatic backups with recovery options for data protection.

Enterprise SSO support with SAML and other authentication protocols.

Enhanced security with two-factor authentication for user accounts.

Native iOS and Android apps for managing conversations on the go.

Interface and content support for multiple languages.