How to Build Your Own Helpshift

AI-enhanced workspace feature with summary, reply suggestions, and compose assistance to help agents respond faster and more effectively

Helps agents craft high-quality responses faster by adjusting tone, rephrasing, expanding, and correcting grammar and spelling

Leverages Generative AI to suggest instant, relevant responses based on past interactions and current query context

Uncover customer emotions, prioritize urgent tickets, and tailor responses for empathetic and personalized support experience

Automatically condenses customer support conversations into concise summaries for agents to access key information at a glance

Native and contextual in-app customer support experience on console games ensuring assistance is highly relevant and accessible

Provide support directly within Discord server with bot messaging and channel tagging

Seamlessly connect webforms and email with unified ticketing platform with advanced automations

Connect Facebook account to provide seamless customer experience on Facebook

Native and contextual in-app customer support experience on mobile ensuring assistance is highly relevant and accessible

Access Helpshift data through REST API to integrate with third-party BI tools like Qlik or Tableau

Pre-built reports including conversations, intent, agent performance, and customer satisfaction metrics

Integrated with Power BI to offer flexible and customizable analytics dashboards created from scratch

Advanced reporting and analytics providing actionable insights into customer service performance

Create reports and dashboards from scratch and customize them to suit specific needs

Dedicated community engagement specialists

Expert content moderation specialists for trust and safety

Professional human agents providing trust and personalized support

Continuous improvement and support specialists for ongoing platform optimization

Tailored project implementation specialists

Around-the-clock technical support from Onboarding, Adoption, and Support Heroes

Hands-on guided onboarding support from specialist team

Comprehensive knowledge base for self-serve learning

Self-serve guided onboarding for quick implementation

Service Level Agreement guarantees for response and resolution times

Real-time collaborative note-taking and information sharing among team members on ticket threads for improved efficiency

Administrators can define custom access roles for dashboard functionalities, aligning permissions with organizational needs

Enhance team collaboration with customizable filters, shared views, admin control, and automated sorting for New, Open, and Closed issues

Simplify support organization with Teams, Groups, and granular role assignments for efficient team and resource management

Guided service helps users triage and solve common problems with custom workflows that provide real-time support and escalate issues without code

Streamlines issue management by activating tailored workflows based on predefined criteria, speeds up initial responses, ensures SLA compliance, manages escalations, and schedules timely follow-ups

Implement precise, time-based automations to uphold service level agreements, managing escalations and ensuring timely follow-ups

Omni-platform support across mobile app, web, PC, and Console with automated workflows, contextual chat support, attachment upload capabilities, and notifications

Real-time live chat with customers, integrated with auto-assignment, automations, and queue management for immediate responses

Seamlessly integrate with WhatsApp, Discord, and Facebook with automated issue categorization, end-user intent detection, and agent assignment flexibility