How to Build Your Own Gainsight

Compare customer metrics against industry and peer benchmarks.

Machine learning identifies at-risk customers before they leave.

AI-powered health scores predict customer churn risk and identify upsell opportunities.

Segment and analyze customer portfolios by health, revenue, and risk.

Identify expansion and upsell opportunities through data analysis.

Structured templates and workflows for conducting executive business reviews.

Build and manage customer community platforms for peer engagement.

Deliver personalized online training and certification programs.

Host and manage webinars and webcasts for customer engagement.

Guide in-app customer experience and feature adoption paths.

Unified customer profile aggregating data from all touchpoints and systems.

Create custom data models to capture business-specific customer information.

Data quality tools and governance frameworks for enterprise compliance.

Visual timeline of all customer interactions and events in chronological order.

Define and automate customer lifecycle stages from onboarding to renewal.

Track and manage customer renewals with automated workflows.

Assign and track customer success tasks and activities across teams.

Optimize customer assignments and territory management.

Automated workflows trigger targeted communications based on customer behavior.

Instant notifications when customers trigger important health or behavior events.

Deploy branded surveys to gather customer feedback and satisfaction data.

Create, deploy, and analyze Net Promoter Score surveys at scale.

Comprehensive REST API and webhooks for custom integrations.

Real-time bidirectional data synchronization with CRM and other systems.

Executive dashboard displaying real-time customer and revenue metrics.

Create custom reports and dashboards without coding.