How to Build Your Own Deskpro
Replace Deskpro with a custom build. The AI help desk built for support
Build Difficulty: 3/5
Plan for 1-2 weeks of building with AI assistance
Estimated Timeline
Based on 110 features at 1-2 Weeks difficulty, expect about 1-2 weeks with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 110 features
AI(16 features)
Optimize human agent productivity by enhancing replies, creating knowledge base articles, and summarizing tickets
Resolve common issues before they ever reach an agent with AI-powered chatbot
Index all your public-facing content including manuals, FAQs, PDFs, websites, and data lakes for AI to use
Get AI-suggested responses to customer inquiries
Set guardrails and controls for AI behavior and responses
+11 more in this category
Ticketing(12 features)
Mention specific team members in ticket conversations
Add internal notes to tickets for team collaboration
Add unlimited custom fields to tickets to capture additional data
Apply custom labels to tickets for organization
Deliver seamless, personalized support across email, chat, social, and more with real-time context and automation
+7 more in this category
Automation(11 features)
Send automatic responses to incoming tickets
Create automated conversation flows using bots
Automatically escalate tickets based on defined rules and conditions
Automatically follow up on tickets based on time intervals or conditions
Create reusable response templates and automation sequences
+6 more in this category
Self-Service(11 features)
Host user discussions, feedback, and peer-to-peer support
Control who can view or edit content (public, internal, or restricted)
Enforce content workflows with scheduled publishing, reviews, and expirations
Add unlimited custom fields and layouts to ticket submission forms
Let users rate article helpfulness and suggest improvements
+6 more in this category
Channels(9 features)
Collect structured data up front with dynamic fields that auto-route issues to the right team and cut back-and-forth
Turn every email into a trackable ticket with clear ownership, SLAs, and automations for faster resolution
Provide instant, 24/7 support with multi-chat handling, proactive prompts, and message previews in a branded widget
Create and manage tickets from Teams chats and channels while Deskpro routes, prioritizes, and enforces SLAs
Let employees raise and track requests directly in Slack with /deskpro commands, structured forms, and real-time updates
+4 more in this category
Reporting(8 features)
Access over 150 pre-built reports for common analytics needs
Make smarter decisions with real-time dashboards and custom reports to monitor team performance and track SLAs
Build custom dashboards to visualize key metrics
Create custom reports tailored to your specific business needs
Collect customer satisfaction feedback through surveys
+3 more in this category
Compliance(7 features)
Certified by Cloud Security Alliance
Compliant with Cyber Essentials Plus certification
Data Processing Agreement for GDPR compliance
Compliant with General Data Protection Regulation
HIPAA-compliant hosting for healthcare organizations
+2 more in this category
Integrations(6 features)
Connect Deskpro with 1,000+ apps to unify your tech stack and automate workflows
Browse and install apps from the Deskpro marketplace
Create custom applications and integrations
Sync customer data with your CRM system
Build custom integrations using the full REST API
+1 more in this category
Cost Calculator
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Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 110 features at moderate complexity.