Webex vs Zoom
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Webex offers more features (47 vs 45) and fewer integrations (5 vs 25). Starting price: Webex at Free vs Zoom at $15.99/mo. Webex has 47 unique features while Zoom has 45 unique features, with 0 features in common.
| Webex | Zoom | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 47 | 45 |
| AI-Powered Features | 8 | 7 |
| Starting Price | Free | $15.99/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 5 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 73% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| AI Assistant | ||
| Camera Intelligence | ||
| Webex AI |
AI Features (0 vs 4)
| Feature | Webex | Zoom |
|---|---|---|
| Auto Transcription | ||
| Intelligent Recording | ||
| Meeting Summary | ||
| Noise Suppression |
Accessibility (0 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| Accessibility Features | ||
| Closed Captions | ||
| Translation |
Administration (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Admin Console | ||
| Role-Based Access Control |
Analytics (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Analytics & Reports |
Appearance (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Virtual Backgrounds |
Audio (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Advanced Noise Cancellation |
Calling (3 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| PSTN Calling | ||
| Toll Dial-in Numbers | ||
| VoIP |
Collaboration (2 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| Annotation Tools | ||
| Directory | ||
| Screen Sharing with Annotation | ||
| Whiteboard | ||
| Whiteboarding |
Communication (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Chat & Instant Messaging |
Core (0 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| HD Video Conferencing | ||
| Recording & Playback | ||
| Screen Sharing |
Core Communication (5 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Calling | ||
| Meetings | ||
| Messaging | ||
| Unlimited Meetings | ||
| Video Messaging |
Customer Experience (5 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| AI Agent | ||
| AI Assistant for Contact Center | ||
| CPaaS | ||
| Cloud Contact Center | ||
| Workforce Optimization |
Customization (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Custom Branding |
Devices (13 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| B&O Cisco 950 | ||
| Cameras | ||
| Ceiling Microphone Pro | ||
| Desk Devices | ||
| Desk Phone 9800 Series | ||
| Desk Pro G2 | ||
| Digital Whiteboards | ||
| Headsets | ||
| Phones | ||
| Room Devices | ||
| Room Kit Pro G2 | ||
| Room Vision PTZ | ||
| RoomOS |
Display (0 vs 4)
| Feature | Webex | Zoom |
|---|---|---|
| Gallery View | ||
| Smart Gallery | ||
| Speaker View | ||
| Spotlight Video |
Engagement (1 vs 3)
| Feature | Webex | Zoom |
|---|---|---|
| Breakout Rooms | ||
| Poll & Q&A | ||
| Polling | ||
| Reactions & Nonverbals |
Events & Broadcasting (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Events | ||
| Webinars |
Hardware (0 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| Zoom Rooms |
Integration (3 vs 1)
| Feature | Webex | Zoom |
|---|---|---|
| App Hub | ||
| Calendar Service Integration | ||
| Interoperability | ||
| Unified Experience |
Management (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Control Hub |
Phone (0 vs 7)
| Feature | Webex | Zoom |
|---|---|---|
| Call Hold & Resume | ||
| Call Recording | ||
| Call Routing | ||
| Call Transfer | ||
| Phone Conferencing | ||
| VoIP Calling | ||
| Voicemail |
Presence (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Do Not Disturb | ||
| Presence Status |
Recording (2 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Cloud Recording | ||
| Local Recording |
Scheduling (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Recurring Meetings | ||
| Schedule Meetings |
Security (2 vs 4)
| Feature | Webex | Zoom |
|---|---|---|
| Advanced Security | ||
| End-to-End Encryption | ||
| FedRAMP Authorization | ||
| Meeting Lock | ||
| Single Sign-On | ||
| Waiting Room |
Support (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Basic Support |
Technology (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| AV over IP for Conferencing |
Video (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Video by Vidcast |
Webinar (0 vs 2)
| Feature | Webex | Zoom |
|---|---|---|
| Live Streaming | ||
| Webinar Hosting |
Workspace Management (1 vs 0)
| Feature | Webex | Zoom |
|---|---|---|
| Workspace Designer |
Unique Features
Only in Webex (47)
AI Assistant
Camera Intelligence
Webex AI
Advanced Noise Cancellation
PSTN Calling
Toll Dial-in Numbers
VoIP
Screen Sharing with Annotation
Whiteboarding
Calling
Meetings
Messaging
Unlimited Meetings
Video Messaging
AI Agent
AI Assistant for Contact Center
Cloud Contact Center
CPaaS
Workforce Optimization
B&O Cisco 950
+ 27 more unique features
Only in Zoom (45)
Accessibility Features
Closed Captions
Translation
Admin Console
Role-Based Access Control
Auto Transcription
Intelligent Recording
Meeting Summary
Noise Suppression
Analytics & Reports
Virtual Backgrounds
Annotation Tools
Directory
Whiteboard
Chat & Instant Messaging
HD Video Conferencing
Recording & Playback
Screen Sharing
Custom Branding
Gallery View
+ 25 more unique features
Want to build your own alternative to Webex or Zoom?
Analyze it with Reap