Voiso vs Zendesk Talk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Voiso offers more features (53 vs 37) and more integrations (8 vs 2). Starting price: Voiso at $30/mo vs Zendesk Talk at Contact Sales. Voiso has 53 unique features while Zendesk Talk has 37 unique features, with 0 features in common.
| Voiso | Zendesk Talk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 37 |
| AI-Powered Features | 8 | 9 |
| Starting Price | $30/mo | Contact Sales |
| Pricing Tiers | 3 | 9 |
| Integrations | 8 | 2 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| AI Agents for Inbound Calls | ||
| Advanced AI Agents | ||
| Automatic Call Summarization and Transcription | ||
| Copilot Add-on | ||
| Voice Copilot |
Analytics (7 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription |
Automation (4 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Text-to-Speech |
Call Management (0 vs 3)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Call Conferencing | ||
| Call Transfer | ||
| Warm Transfers |
Call Routing (0 vs 6)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| After Hours Routing | ||
| Group Routing | ||
| IVR Routing | ||
| Overflow Routing | ||
| Prioritized Routing | ||
| Queue Management |
Chat (1 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Web Chat |
Coaching & Supervision (0 vs 2)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Call Barging | ||
| Live Coaching |
Communication (1 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Omnichannel Communication |
Compliance & Security (0 vs 1)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Call Monitoring and Recording |
Contact Center (0 vs 1)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Contact Center Add-on |
Core Functionality (0 vs 2)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Complete Call History | ||
| Unified Call Management |
Inbound (6 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (1 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (3 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations |
Integrations (0 vs 1)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Zendesk Marketplace Integration |
Messaging (3 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (1 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Voiso Mobile App |
Monitoring & Analytics (0 vs 1)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Quality Assurance |
Outbound (7 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Phone Services (0 vs 6)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Block Lists | ||
| Business Hours Management | ||
| Extensions | ||
| International Numbers | ||
| Toll-free Numbers | ||
| Voicemail |
Quality (1 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Advanced Call Diagnostics |
Quality Assurance (0 vs 1)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Zendesk Quality Assurance Add-on |
Reporting (6 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Reporting & Analytics (0 vs 2)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Cross-channel Reporting | ||
| Real-time Analytics |
Security (6 vs 1)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Advanced Data Privacy and Protection Add-on | ||
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Storage (2 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Technical Infrastructure (0 vs 3)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Embedded Voice Options | ||
| PSTN Support | ||
| VoIP Support |
Voice (3 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workforce Management (0 vs 2)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Zendesk Workforce Management Add-on |
Workspace (1 vs 0)
| Feature | Voiso | Zendesk Talk |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
Only in Zendesk Talk (37)
Advanced AI Agents
AI Agents for Inbound Calls
Automatic Call Summarization and Transcription
Copilot Add-on
Voice Copilot
Call Conferencing
Call Transfer
Warm Transfers
After Hours Routing
Group Routing
IVR Routing
Overflow Routing
Prioritized Routing
Queue Management
Call Barging
Live Coaching
Call Monitoring and Recording
Contact Center Add-on
Complete Call History
Unified Call Management
+ 17 more unique features
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