Voiso vs Zendesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Voiso offers more features (53 vs 20) and more integrations (8 vs 6). Starting price: Voiso at $30/mo vs Zendesk at Contact Sales. Voiso has 52 unique features while Zendesk has 19 unique features, with 1 features in common.
| Voiso | Zendesk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 20 |
| AI-Powered Features | 8 | 7 |
| Starting Price | $30/mo | Contact Sales |
| Pricing Tiers | 3 | 8 |
| Integrations | 8 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Voiso | Zendesk |
|---|---|---|
| AI Agents | ||
| Advanced AI Agents | ||
| Copilot |
Agent Tools (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Analytics (7 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Call Transcription | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Visitor Monitoring |
Automation (4 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Automation | ||
| Chatbot | ||
| Flow Builder | ||
| IVR (Interactive Voice Response) | ||
| Text-to-Speech |
Chat (1 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Chat Widget | ||
| Web Chat |
Communication (1 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Omnichannel Communication |
Contact Center (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Contact Center |
Inbound (6 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (1 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (3 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations |
Integrations (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| App and Integration Marketplace |
Localization (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Multilingual Support |
Messaging (3 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| Omnichannel Support | ||
| SMS |
Mobile (1 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Voiso Mobile App |
Outbound (7 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Quality (1 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Advanced Call Diagnostics |
Quality Management (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Quality Assurance |
Reporting (6 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards | ||
| Real-time Reporting and Analytics |
Routing (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Omnichannel Routing |
Security (6 vs 2)
| Feature | Voiso | Zendesk |
|---|---|---|
| Advanced Data Privacy and Protection | ||
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| Data Privacy and Protection | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Self-Service (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Help Center |
Storage (2 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Ticketing (0 vs 1)
| Feature | Voiso | Zendesk |
|---|---|---|
| Ticketing System |
Voice (3 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workforce Management (0 vs 2)
| Feature | Voiso | Zendesk |
|---|---|---|
| Workforce Engagement Bundle | ||
| Workforce Management |
Workspace (1 vs 0)
| Feature | Voiso | Zendesk |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Voiso (52)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 32 more unique features
Only in Zendesk (19)
Advanced AI Agents
AI Agents
Copilot
Visitor Monitoring
Automation
Chat Widget
Contact Center
App and Integration Marketplace
Multilingual Support
Omnichannel Support
Quality Assurance
Real-time Reporting and Analytics
Omnichannel Routing
Advanced Data Privacy and Protection
Data Privacy and Protection
Help Center
Ticketing System
Workforce Engagement Bundle
Workforce Management
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