Vivantio vs Zoho Assist
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Vivantio offers more features (98 vs 23) and more integrations (4 vs 0). Starting price: Vivantio at $49/mo vs Zoho Assist at Free. Vivantio has 98 unique features while Zoho Assist has 23 unique features, with 0 features in common.
| Vivantio | Zoho Assist | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 98 | 23 |
| AI-Powered Features | 10 | 0 |
| Starting Price | $49/mo | Free |
| Pricing Tiers | 1 | 2 |
| Integrations | 4 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Administration (0 vs 2)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Bulk Deployment | ||
| Customization and Branding |
Advanced Support (0 vs 1)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Remote Camera Sharing |
Asset Management (10 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (12 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (5 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (5 vs 5)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Email, SMS, and Join Link Invitations | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes | ||
| Screen Sharing | ||
| Session Recording and Sharing | ||
| Text, Audio, and Video Chat | ||
| Video Conferencing |
Compatibility (0 vs 1)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Cross-Platform Support |
Configuration (3 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Core Functionality (0 vs 2)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Remote Support | ||
| Unattended Remote Access |
Customer Portal (11 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (6 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (2 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Diagnostics (0 vs 1)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Diagnostic Troubleshooting Tools |
Feedback (3 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (2 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Integration (0 vs 1)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| SDKs, APIs, and Webhooks |
Knowledge Base (10 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (0 vs 2)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Mobile App - Customer | ||
| Mobile App - Technician |
Reporting (14 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (1 vs 2)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Multiple IdP | ||
| TLS 1.2 and AES 256-bit Encryption | ||
| Two-Factor Authentication |
Support Tools (0 vs 3)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| File Transfer | ||
| Multi-Monitor Navigation | ||
| Session Scheduling |
Task Management (1 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Task Management |
Ticketing (1 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Configurable Ticket Types |
User Experience (0 vs 3)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| No Download Required for On-Demand Sessions | ||
| No Installation for Technicians | ||
| Self-Service Portal |
Vendor Management (1 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Third Party Management |
Workspace (4 vs 0)
| Feature | Vivantio | Zoho Assist |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
Only in Zoho Assist (23)
Bulk Deployment
Customization and Branding
Remote Camera Sharing
Email, SMS, and Join Link Invitations
Screen Sharing
Session Recording and Sharing
Text, Audio, and Video Chat
Video Conferencing
Cross-Platform Support
Remote Support
Unattended Remote Access
Diagnostic Troubleshooting Tools
SDKs, APIs, and Webhooks
Mobile App - Customer
Mobile App - Technician
TLS 1.2 and AES 256-bit Encryption
Two-Factor Authentication
File Transfer
Multi-Monitor Navigation
Session Scheduling
+ 3 more unique features
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