Vivantio vs Xurrent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Vivantio offers more features (98 vs 41) and fewer integrations (4 vs 6). Starting price: Vivantio at $49/mo vs Xurrent at Contact Sales. Vivantio has 97 unique features while Xurrent has 40 unique features, with 1 features in common.
| Vivantio | Xurrent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 98 | 41 |
| AI-Powered Features | 10 | 15 |
| Starting Price | $49/mo | Contact Sales |
| Pricing Tiers | 1 | 5 |
| Integrations | 4 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI & Automation (0 vs 4)
| Feature | Vivantio | Xurrent |
|---|---|---|
| AI Automations | ||
| AI Virtual Agent | ||
| Intelligent Alerting & Routing | ||
| Sera AI |
Asset Management (10 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps | ||
| Service Configuration & IT Asset Management |
Automation (12 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
Billing (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Managed Service Provider (MSP) Billing |
CRM (5 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Change Management (0 vs 2)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Change Management | ||
| Release Management |
Communication (5 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Communication & Status (0 vs 3)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Automated Status Updates | ||
| Public & Private Status Pages | ||
| Status Pages |
Configuration (3 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (11 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (6 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (2 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| JavaScript Support | ||
| oData Support |
E-Commerce (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Web Store |
Facilities Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Facilities Management |
Feedback (3 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Feedback & Analytics (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Customer Feedback |
Financial Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Financial Management |
HR Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| HR Management |
IT Operations (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| IT Operations Management (ITOM) |
ITSM (2 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Incident Management (0 vs 4)
| Feature | Vivantio | Xurrent |
|---|---|---|
| AI RCA & Postmortems | ||
| Coordinated Incident Response | ||
| Incident Management & Response | ||
| Problem Management |
Integration (0 vs 2)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Integrations | ||
| Service Integration and Management (SIAM) |
Knowledge Base (10 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (0 vs 2)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Knowledge Management | ||
| Scaleable Knowledge Base |
Mobile (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Mobile App |
Portal (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Self-Service Portal |
Portfolio Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Portfolio Management |
Project Management (0 vs 2)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Project Management | ||
| SCRUM and Agile |
Reporting (14 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Reporting & Analytics (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Analytics & Reporting |
Resource Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Reservations |
Risk Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Risk Management |
Security (1 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Multiple IdP |
Security & Collaboration (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Account Trusts |
Service Management (0 vs 5)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Enterprise Service Management (ESM) | ||
| Service Continuity Management | ||
| Service Desk | ||
| Service Hierarchy Browser (SHB) | ||
| Service Level Agreement (SLA) Management |
Task Management (1 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Task Management |
Ticketing (1 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Configurable Ticket Types |
Time Management (0 vs 1)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Time Tracking |
Vendor Management (1 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Third Party Management |
Workspace (4 vs 0)
| Feature | Vivantio | Xurrent |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
Only in Xurrent (40)
AI Automations
AI Virtual Agent
Intelligent Alerting & Routing
Sera AI
Service Configuration & IT Asset Management
Workflow Automation
Managed Service Provider (MSP) Billing
Change Management
Release Management
Automated Status Updates
Public & Private Status Pages
Status Pages
Web Store
Facilities Management
Customer Feedback
Financial Management
HR Management
AI RCA & Postmortems
Coordinated Incident Response
Incident Management & Response
+ 20 more unique features
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