Vision Helpdesk vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Vision Helpdesk offers fewer features (40 vs 98) and more integrations (7 vs 4). Starting price: Vision Helpdesk at $10/mo vs Vivantio at $49/mo. Vision Helpdesk has 39 unique features while Vivantio has 97 unique features, with 1 features in common.
| Vision Helpdesk | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 40 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | $10/mo | $49/mo |
| Pricing Tiers | 18 | 1 |
| Integrations | 7 | 4 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (1 vs 7)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor | ||
| Virtual Agent |
Access Control (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Staff Team Roles & Admin Access |
Analytics (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Online Visitor Tracking |
Asset Management (2 vs 10)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| CMDB | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (5 vs 12)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Automation and Workflow Rules | ||
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Rules & Task Automation | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types |
Billing (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Incident Billing & Time Tracking |
CRM (0 vs 5)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Catalog Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Product and Service Catalog |
Change Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Change Management |
Communication (2 vs 5)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Live Chat | ||
| Multi-Company Live Chat | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Compliance (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| ITIL/ITSM Compliance |
Configuration (0 vs 3)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Contract Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Contract Management |
Customer Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Client Management |
Customer Portal (1 vs 11)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Customer Portal | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Email Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Feedback (0 vs 3)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Feedback Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Customer Feedback, Ratings & Survey |
Form Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Custom Fields & Form Builder |
ITSM (0 vs 2)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Incident Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Incident Management |
Integration (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Live Chat Widgets |
Knowledge Base (0 vs 10)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Knowledge Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Knowledge Base Management |
Localization (2 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk |
Multi-Tenancy (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Multi-Company Support |
Notifications (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Email Alerts |
Problem Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Problem Management |
Release Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Release Management |
Reporting (1 vs 14)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Reports & Analytics | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Routing (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Round Robin |
SLA Management (2 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Security (1 vs 1)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Data Isolation | ||
| Multiple IdP |
Service Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Service Catalog Management |
Task Management (1 vs 1)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Task Management |
Team Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Staff Management |
Ticket Management (1 vs 0)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Multi-Channel Ticket Management |
Ticketing (0 vs 1)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | Vision Helpdesk | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in Vision Helpdesk (39)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
Asset Management
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Change Management
Live Chat
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
+ 19 more unique features
Only in Vivantio (97)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 77 more unique features
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