Tidio vs Zoho Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Tidio offers more features (143 vs 44) and fewer integrations (17 vs 28). Starting price: Tidio at $24.17/mo vs Zoho Desk at $25/mo. Tidio has 141 unique features while Zoho Desk has 42 unique features, with 2 features in common.
| Tidio | Zoho Desk | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 143 | 44 |
| AI-Powered Features | 26 | 7 |
| Starting Price | $24.17/mo | $25/mo |
| Pricing Tiers | 7 | 4 |
| Integrations | 17 | 28 |
| Shared Features | 2 | |
| Shared Integrations | 8 | |
| Data Quality | 95% | 72% |
Feature Comparison by Category
AI (18 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service | ||
| Lyro Playground | ||
| Lyro Smart Actions |
AI & Automation (0 vs 5)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| AI-Powered Ticket Classification | ||
| Duplicate Detection | ||
| Response Recommendations | ||
| Sentiment Analysis | ||
| Zia AI Assistant |
Accessibility (0 vs 2)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Mobile App | ||
| Multi-language Support |
Analytics (19 vs 6)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Advanced Reporting | ||
| Agent Performance Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Customer Satisfaction Surveys | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking |
Apps (2 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (18 vs 3)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Automation Rules | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger |
CRM (2 vs 3)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Contact Management | ||
| Customer Context | ||
| Customer Journey Timeline | ||
| Tags and Contact Properties | ||
| Visitor Notes |
Collaboration (0 vs 4)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Agent Collision Detection | ||
| Email Collaboration | ||
| Internal Notes | ||
| Team Collaboration |
Communication (17 vs 4)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message | ||
| Phone Support Integration | ||
| Read Receipt |
Customization (9 vs 1)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Custom Fields | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (2 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (11 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (6 vs 2)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| 100MB File Upload | ||
| API Access | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI | ||
| Webhooks |
Integrations (1 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Third-party Platform Connection |
Localization (2 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (9 vs 3)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Business Hours Configuration | ||
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Resource Scheduling | ||
| SLA Management | ||
| Spam Management | ||
| Track Operator Tickets |
Notification (1 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Personal Notifications |
Productivity (1 vs 2)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Canned Responses | ||
| Macros | ||
| Ticket Templates |
Security (6 vs 3)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Audit Logs | ||
| Ban Users | ||
| Compliance | ||
| Data Encryption | ||
| Role-Based Access Control | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Self-Service (0 vs 2)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Customer Portal | ||
| Knowledge Base |
Social Media (3 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (9 vs 0)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Ticketing (7 vs 3)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Multi-channel Support | ||
| Priority Management | ||
| Switch Ticket Ownership | ||
| Ticket Management | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Transparency (0 vs 1)
| Feature | Tidio | Zoho Desk |
|---|---|---|
| Activity Stream |
Unique Features
Only in Tidio (141)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 121 more unique features
Only in Zoho Desk (42)
Multi-language Support
AI-Powered Ticket Classification
Duplicate Detection
Response Recommendations
Sentiment Analysis
Zia AI Assistant
Advanced Reporting
Agent Performance Analytics
Customer Satisfaction Surveys
Real-time Dashboards
Satisfaction Metrics
Time Tracking
Automation Rules
Smart Assignment Rules
Workflow Builder
Agent Collision Detection
Email Collaboration
Internal Notes
Team Collaboration
Phone Support Integration
+ 22 more unique features
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